topic Re: Battery lasts 6 days only in Cameras and Doorbells

Battery lasts 6 days only

Joris82 — Sat, 12 Nov 2022 02:09:02 GMT

My Nest doorbell is 1 year old and the battery now lasts only 6 days after being fully charged.

Does anyone else have this problem? What should I do to get a replacement?

Re: Battery lasts 6 days only

Brad — Wed, 16 Nov 2022 16:43:41 GMT

Hi there,

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

This is a great article on general charging times for your devices.
This helpful article tells you how to save the battery with your doorbell or camera.
And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

Re: Battery lasts 6 days only

EmersonB — Sat, 19 Nov 2022 22:38:12 GMT

Hello folks,

@Joris82 were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

I appreciate the help, Brad.

Thanks,
Emerson

Re: Battery lasts 6 days only

aatienza — Mon, 21 Nov 2022 23:44:40 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Battery lasts 6 days only

Joris82 — Tue, 22 Nov 2022 13:09:24 GMT

Yeah, i've seen the responses, thanks. I'm traveling for the next 1 or 2 months, i'll only be able to try the tips once I'm back home.

Re: Battery lasts 6 days only

EmersonB — Tue, 22 Nov 2022 19:41:50 GMT

Hi everyone,

@Joris82 thanks for getting back to us. Sounds like a plan. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

I appreciate the help, Archie.

Best,
Emerson

Re: Battery lasts 6 days only

EmersonB — Fri, 25 Nov 2022 20:19:47 GMT

Hi Joris82,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

Re: Battery lasts 6 days only

EmersonB — Sat, 26 Nov 2022 20:57:08 GMT

Hello Joris82,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson

Re: Battery lasts 6 days only

Joris82 — Sat, 26 Nov 2022 21:18:14 GMT

Hi, I'm traveling and won't be home until few weeks. I've thus disconnected and stored my doorbell as the battery won't last that long at all. Not much I can try out now. I'll later open a new topic if necessary.

Re: Battery lasts 6 days only

EmersonB — Sat, 26 Nov 2022 21:40:02 GMT

Hey Joris82,

Thanks for getting back to us. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,
Emerson

Re: Battery lasts 6 days only

EmersonB — Tue, 29 Nov 2022 22:07:20 GMT

Hello Joris82,

I know you're still away and we wanted to follow up about your concern. To confirm, do you have someone there who can check your Nest doorbell? In case you have an update, you know where to find us.

Regards,
Emerson

Re: Battery lasts 6 days only

EmersonB — Wed, 30 Nov 2022 22:50:03 GMT

Hi Joris82,

Thanks,

Emerson