topic Re: Cannot connect Hello door bell and Nest Hub Max to Home Assistant in Cameras and Doorbells

Cannot connect Hello door bell and Nest Hub Max to Home Assistant

fuzzygel — Sun, 20 Nov 2022 09:17:16 GMT

I followed the instructions here to connect to Home Assistant, the page already mentioned that something will change on the Google side in Oct 2022. Just wondering has the change been completed. I followed every step. Everything went well except last step, just one word "Error" but no other information

Please help

Re: Cannot connect Hello door bell and Nest Hub Max to Home Assistant

Brad — Fri, 25 Nov 2022 16:49:16 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I have a great article that may help you out. Please let me know if you still need help.

Best regards,
Brad

Re: Cannot connect Hello door bell and Nest Hub Max to Home Assistant

fuzzygel — Fri, 25 Nov 2022 23:41:53 GMT

thanks, unfortunately, the article did not help as it has no relevance to setting up Google Cloud Console for Nest product and other related details. The link I originally posted here had all the details but did not work

Re: Cannot connect Hello door bell and Nest Hub Max to Home Assistant

janthadeus — Sun, 27 Nov 2022 06:47:48 GMT

Hey folks,

We appreciate your efforts here. Let’s sort this out — are your Nest Hello doorbell (wired) and Nest Hub Max paired into one home structure?

Give these steps a try:

Open the Google Home app .
Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
Verify that the home listed is the one you want to pair your security camera to. To switch between homes, click the triangle to the right of the home name.
At the top left, tap Add > Set up device > Works with Google.
Choose your camera manufacturer from the list to finish the setup process.

I appreciate the help, Brad.

Thanks,

Re: Cannot connect Hello door bell and Nest Hub Max to Home Assistant

fuzzygel — Sun, 27 Nov 2022 07:17:47 GMT

thanks for the reply, but before we go further, I just want to point out the issue is not able to connect to Home Assistant (not a Google service, and at https://www.home-assistant.io/ ). I know this can cause confusion due to the name of the service

As I wrote in the initial post, I followed the instructions here

PS, I have no issue connecting Google Hello door bell (wired) to Google Home and Nest Hub Max

Re: Cannot connect Hello door bell and Nest Hub Max to Home Assistant

Brad — Tue, 17 Jan 2023 18:27:51 GMT

Hi there,

I apologize for my late response here, but I am just checking in to see how the conversation is going. Are you still experiencing this concern? Please let me know.

Best regards,

Brad

Re: Cannot connect Hello door bell and Nest Hub Max to Home Assistant

Brad — Wed, 18 Jan 2023 19:23:29 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad