topic Re: History not showing on nest cam. Help required in Cameras and Doorbells

History not showing on nest cam. Help required

Grech77777 — Tue, 22 Nov 2022 17:01:22 GMT

I have 2 x external nest cameras. Wired upto internet and powered via the mains.

Live camera works fine however history refuses to show. I pay the £5 a month for the service but still nothing. I've restarted cameras but nothing.

Can anyone help please? I've had these only 3 months. Seems like a waste of money too me now.

Any help appreciated.

Re: History not showing on nest cam. Help required

Brad — Mon, 28 Nov 2022 18:18:25 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. It sounds like you may not have a Nest Aware subscription. I would suggest you look into subscribing, so you can start to see your video history and events. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription.

Best regards,

Brad

Best regards,
Brad

Re: History not showing on nest cam. Help required

Brad — Thu, 01 Dec 2022 20:20:04 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: History not showing on nest cam. Help required

Jhonleanmel — Fri, 02 Dec 2022 20:36:11 GMT

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel