topic Re: Can't sign in to nest in Cameras and Doorbells

Nest app, home.nest.com, and Nest Hub streaming of older Nest cameras all unavailable

MplsCustomer — Tue, 22 Nov 2022 17:53:01 GMT

ALL Nest services for all of our older cameras and doorbells are currently unavailable in Minnesota, USA.

For at least the last half hour (since at least 9:30 am US central time):

Accessing the Google Nest app yields a "There is a problem connecting to the Nest service" error message.
Accessing the home.nest.com website yields a blank screen.
Trying to livestream an older Google Nest camera or doorbell on a Nest Hub yields a "Sorry, couldn't reach Nest" error.

Cameras can still be accessed on the "Preview" home.google.com website.

There are no outages listed on the status.nest.com page.

Nest App log in

Sully4602 — Sat, 23 Jul 2022 12:00:59 GMT

I am unable to get into Nest app, it just keeps going back to the login screen over and over again. I am signing in with Google. If I type in my email it gives me an error message. I have tried resetting my password, deleting the app and reinstalling it, getting reinvited to the group, updating my phone to the latest update and nothing works. My husband’s app is working with the cameras. I am able to get in on the Google Home app but not the Nest app. I prefer the Nest app due to the notification preferences. I am about ready to give up at this point.

Re: Nest App log in

KelleyBuckley — Sat, 23 Jul 2022 12:48:20 GMT

I posted just the other day about literally the same thing. Husband’s works fine. I’ve done everything to possibly fix it. I’m beyond frustrated.

Cannot login into the nest app

IlIllII — Sat, 23 Jul 2022 17:38:58 GMT

My nest application logged me out and now I cannot login back into the application. The reset password form is not working. I use password manager and the password is 100% correct, but the app does not pass though. The login happens with nest account, not google sign in.

Re: Nest App log in

Twilzn20 — Mon, 25 Jul 2022 18:30:18 GMT

Yep. Entirely the same.

Re: Nest App log in

Sully4602 — Mon, 25 Jul 2022 20:14:02 GMT

I ended up spending over 2 hours on the phone with Google support and they still can’t fix the issue. Apparently they have their engineers working on the problem because they have no idea what the problem is. I would suggest calling Google so they are aware this may be a bigger issue.

Re: Nest App log in

aatienza — Thu, 28 Jul 2022 00:56:40 GMT

Hey folks,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us the case ID from your interaction with our support team so I can take a closer look?

Thanks,

Archie

Re: Cannot login into the nest app

aatienza — Thu, 28 Jul 2022 01:14:25 GMT

Hey there,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Did you make any changes to your Nest account? Did you recently migrate it to Google? Also, what phone are you using to log into your account?

Thanks,

Archie

Re: Nest App log in

larry0107 — Fri, 05 Aug 2022 14:00:29 GMT

I need help logging in to my Nest App. I have a camera and a thermostat that I cannot use

Re: Cannot login into the nest app

Gplent — Wed, 10 Aug 2022 16:12:44 GMT

Cannot sign in to nest and not sure which email to use I assumed it’s under #.. just updated 30 day Recording for the yr but can’t sign in

Re: Cannot login into the nest app

Sjacs88 — Sat, 13 Aug 2022 20:45:15 GMT

Hello having the same issue, can't login to the Nest app on IOS. Tried to reset password fonction multiple times but no emails received including in my junk folder. And I don't what to migrate to Google home. Want to continue using the Nest app. Tks.

Re: Cannot login into the nest app

IlIllII — Sat, 13 Aug 2022 21:45:26 GMT

No changes were made to the account. I didn't migrate to Google and didn't plan to. I had my nest account that I used to manage my thermostat and was perfectly happy about that.

I'm using iPhone, the phone didn't change, after I've returned from the vacation the application was in logged out state and I could never log back in.

Re: Cannot login into the nest app

ledebuhrs — Sat, 20 Aug 2022 13:34:05 GMT

I am having this same (very frustrating issue). I would like to add three Nest Cams to my current Nest camera. I can get logged in to my current camera through email, but when that option populates in Nest Cam, it pulls my GSuite email and I cannot get any further. I don't hold out much hope seeing the lack of responses to previous posters' questions. Please help!

Re: Cannot login into the nest app

AnaK — Fri, 09 Sep 2022 21:54:10 GMT

I don’t know what I did, but I can’t log into my nest account only Google Home and that one will not let me save video clips

Re: Cannot login into the nest app

janthadeus — Mon, 12 Sep 2022 02:22:05 GMT

Hi AnaK,

Thanks for reaching out. I'm sorry to hear that. No worries, we'll check this out. Is your Nest account migrated to Google or none migrated (legacy)? When did the issue start? Do you have an Android or iPhone? Also, on the Nest login screen did you sign in with Nest or sign in with Google?

Looking forward to your response.

Thanks,

Re: Cannot login into the nest app

janthadeus — Thu, 15 Sep 2022 05:28:50 GMT

Hi there,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.

Regards,

Re: Cannot login into the nest app

etxmom — Thu, 22 Sep 2022 03:14:53 GMT

I am also having this same issue. I have an android phone and cannot log into Nest app for our Nest Protect smoke & CO alarm. Reset password doesn't work. Emails are never received. Downloaded google home app, and it says I need to use the Nest app, sending me directly to the Nest app and right back to where I started with not being able to log into the Nest app.

Re: Cannot login into the nest app

krgraham — Sun, 25 Sep 2022 20:22:58 GMT

SAME PROBLEM here today. No problem yesterday. No problem with web access but iOS app keeps giving error message although credentials are correct.

Re: Cannot login into the nest app

angielrdion — Mon, 26 Sep 2022 22:13:08 GMT

I do not have the same phone number associated to my account to get my verification code

Re: Cannot login into the nest app

SamJarvis — Sat, 01 Oct 2022 16:36:38 GMT

My Nest app (iPhone) logged me out, I cannot log back in and password reset tool not working.

I can log into app with Google account - it then asks me to migrate and “reset” my device which I am happy to do - however, the app then doesn’t find my thermostat and I am stuck in a vicious circle - I just want to access my old account!!!!