topic Re: Horizontal lines on camera view in Cameras and Doorbells

Horizontal lines on camera view

Slantz — Sat, 26 Nov 2022 02:59:16 GMT

I need assistance trouble shooting this issue.
My stream is blurry and I have black lines on the stream as well

Re: Horizontal lines on camera view

Right1 — Sat, 26 Nov 2022 22:58:19 GMT

Need stronger internet connection!! Upload and Download must be over 5MB

Re: Horizontal lines on camera view

EmersonB — Tue, 29 Nov 2022 23:55:45 GMT

Hello everyone,

@Slantz thanks for reaching out and bringing this issue to our attention. I'd be happy to take a look into this for you. Try one or more of the following solutions, then check your camera's video stream to confirm if the problem is fixed.

Change the angle or position of your camera so the sun never shines directly on the lens. For example, angle your camera slightly downward or give it some shade to protect its lens from direct sunlight.
Move nearby objects that may reflect the sunlight, if possible.
If your camera is controlled by the Nest app, you can zoom and enhance, to crop out surfaces or objects that may be causing glare.

The camera tries to detect and correct this issue, so the customer can choose to wait for the issue to resolve. If the customer doesn’t want to wait, ask them to try the following steps:

If the light can be dimmed, set the brightness to a different level.
If possible, test a different brand and power level of light.
Adjust the camera field of view away from the light source.

Keep us posted.

Thanks for answering, Right1.

Regards,
Emerson

Re: Horizontal lines on camera view

aatienza — Sat, 03 Dec 2022 00:05:06 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

Archie

Re: Horizontal lines on camera view

janthadeus — Sun, 04 Dec 2022 00:55:32 GMT

Hey folks,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help, Emerson and Archie.

Best,