topic Re: Onboard memory in Cameras and Doorbells

Onboard memory

Dennis7 — Thu, 24 Nov 2022 01:34:24 GMT

I cannot tell from the technical documentation if the second generation outdoor (battery powered) camera has onboard memory, so that it may upload any recoded media in the absence of a connection once re-established ?

Re: Onboard memory

David_K — Sat, 26 Nov 2022 17:23:02 GMT

The Nest Cam (wired), Nest Cam (battery), Nest Doorbell (wired, 2nd gen), and Nest Doorbell (battery) have enough internal memory to store up to 1 hour of recorded events when they're offline. Higher video quality settings and more activity will shorten the amount of time it takes to fill up the internal memory.

More details here:

How Nest cameras store recorded video - Google Nest Help

Re: Onboard memory

Dennis7 — Sun, 27 Nov 2022 11:25:28 GMT

Many thanks. I should have studied the documentation closer.

However, that leaves the question hanging as to why, without a subscription, the data is inaccessible to the user after three hours when it could clearly still be made available locally ?

Pray tell, one would assume the scenario where a local recording was unable to be upload for e.g. a fifty hour period, only for it to be immediately deleted upon upload ?

Looking at the unpaid service from a consumer's point of view they would surely expect to be able to retrieve the local content that was recoded on their private premises, with a product purchased with their own funds. However, once that data is in the hands of a third party, on their servers, it then at the mercy of the subscription package terms and conditions.

Surely Google is being a little stingy, here ?

Re: Onboard memory

David_K — Sun, 27 Nov 2022 11:59:53 GMT

I guess that's for you to decide based on your needs. More detail on video history and what you get with and without a Nest Aware subscription below.

Event and 24/7 video history - Google Nest Help

Re: Onboard memory

Dennis7 — Sun, 27 Nov 2022 13:06:51 GMT

I do not see a conflict of interest for Google if they were to allow locally stored clips to be accessed as this local relationship is outside of their reach.

Google and the user only ever need each other when remotely accessing the device, which then would be a different relationship.

Google is effectively restricting their users to accessing their own data. I didn't realise that before I purchased this device.

Re: Onboard memory

Brad — Tue, 29 Nov 2022 18:20:14 GMT

Hi there,

Thank you for all of your help, @David_K!

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards,

Brad

Re: Onboard memory

Dennis7 — Wed, 30 Nov 2022 21:19:55 GMT

How is this canned response constructively contributing to the conversation ?

In fact I suspect that you're probably a bot.

Re: Onboard memory

Brad — Wed, 30 Nov 2022 22:38:53 GMT

Hi @Dennis7,

My response was to thank our product expert; davidking for helping on this thread. As a Community specialist, it is my duty to moderate the forums. If you have any questions or concerns, you are welcome to provide your feedback in the app.

Best regards,

Brad

Re: Onboard memory

Dennis7 — Wed, 30 Nov 2022 22:34:41 GMT

What you're doing will ultimately get you fired. It happened already and there will be more jobs to go.

Bulking out a thread with meaningless contributions to the subject matter is just no longer affordable.

I do not want to read any more back-slapping manufactured congratulatory posts, I am not here for that.

I only want a direct response to my query, nothing more and nothing less.

Thank you.