topic Nest doorbell 2nd video not displayed on NEST App Android & Win10 in Cameras and Doorbells

Nest doorbell 2nd video not displayed on NEST App Android & Win10

jweidner — Thu, 01 Dec 2022 03:59:53 GMT

Just replaced my original Nest Doorbell with a 2nd Gen Doorbell. How do I get a video to display on the NEST App?? Does display on the HOME App.

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

MetalGlacier — Thu, 01 Dec 2022 05:11:46 GMT

The newer Nest Cams and Doorbells are only compatible with the Google Home app. To view the stream on your computer, go to home.google.com. As of now you cannot view your video history on the web but you can still view it in the Google Home app.

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

janthadeus — Mon, 05 Dec 2022 03:27:53 GMT

Hi folks,

I just wanted to jump in real fast to see if you saw MetalGlacier’s reply. I hope that answers your question. If you are still needing some help, just let me know and I’ll be happy to continue helping.

I appreciate the help, MetalGlacier.

Thanks,

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

jweidner — Mon, 05 Dec 2022 04:51:00 GMT

I have an older original doorbell camera.. It died and I installed a new 2nd addition unit without deleting the older unit that no longer worked. The new unit was installed and displayed a picture on the NEST application along with a blank picture of the older version doorbell. In an attempt to correct this double picture, I "deleted the camera". Was simply trying to get the new camera to display on the NEST application alone. Thanks

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

janthadeus — Mon, 05 Dec 2022 23:25:51 GMT

Hey there,

Sounds good! Thanks for sharing your resolution with us. To make sure, do you have other questions or concerns?

Best,

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

dcddmd — Mon, 05 Dec 2022 23:54:01 GMT

Bought a wired nest doorbell. Have a nest account with 5 day video length on my other 3 cameras. When motion is detected I only get a snapshot, no video. How do I get my video history to start with my account?

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

jweidner — Tue, 06 Dec 2022 04:07:02 GMT

Thanks for your responce

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

janthadeus — Wed, 07 Dec 2022 23:03:40 GMT

Hi there,

dcddmd, I'm sorry to hear that. Let's check this. Did you receive an email confirmation that you signed up with Nest Aware in the right home structure? Usually, if the video recording isn’t kicking in, there’s a possibility that it was tied to another home structure.

jweidner, you're welcome! If you need help in the future, you know where to find us.

Best,

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

EmersonB — Tue, 13 Dec 2022 22:12:03 GMT

Hello folks,

@dcddmd we understand that you wanted to have a recorded video from your Nest Camera. Hit this link to know more about the Nest Aware subscription.

@jweidner let us know if you have other questions or concerns.

Thanks for lending a hand, JT.

Regards,
Emerson

Re: Nest doorbell 2nd video not displayed on NEST App Android & Win10

EmersonB — Wed, 14 Dec 2022 22:52:53 GMT

Hey there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson