topic Re: Door bell Access on App in Cameras and Doorbells

Door bell Access on App

geejay — Wed, 16 Nov 2022 12:20:44 GMT

From receiving a notification to the amount of time it takes for the Google home app to show the doorbell camera means that whoever has rung my doorbell has usually left.

Doorbell appears to have no WiFi issues (Approx 3-4 meters from Router) phone i am using is also connected to the Wi-Fi with no issues, but the google home app is tediously slow, have tested using my next door neighbours ring doorbell which when hooked up to my Wi-Fi works perfectly & is located further away than the google doorbell, anyone got any suggestions on how to make this work/speed it up?

The notifications are instant and work perfectly on the phone, nest minis broadcast immediately and the doorbell once I’m able to get this visible on my phone works perfectly, but this takes between 2-3 mins to show up.

Re: Door bell Access on App

Brad — Mon, 21 Nov 2022 18:25:46 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Door bell Access on App

geejay — Mon, 21 Nov 2022 19:30:33 GMT

Hi Brad, already reset and factory reset

Re: Door bell Access on App

Brad — Mon, 21 Nov 2022 20:50:02 GMT

@geejay

How far away is the doorbell from the Wi-Fi router? Have you tried to switch Wi-Fi channels for the doorbell?

Best regards,

Brad

Re: Door bell Access on App

EmersonB — Thu, 24 Nov 2022 22:46:57 GMT

Hi everyone,

@geejay how's it going with your Nest doorbell? We would appreciate it if you could share with us the information that Brad is asking. Also, you may try restarting your phone and Wifi router.

Keep us posted.

I appreciate the help, Brad.

Regards,
Emerson

Re: Door bell Access on App

geejay — Fri, 25 Nov 2022 07:27:40 GMT

Hi Brad, doorbell would be approx 3-4mtrs from the router, it is on the 2.4Ghz range, have tried Chanel 6,8 & 10. Router, Doorbell, phone (happens on 2 different phones so unlikely to be this) have all be rebooted

Re: Door bell Access on App

janthadeus — Sun, 27 Nov 2022 03:41:44 GMT

Hey folks,

Great troubleshooting so far, let’s further check this — could you share your download and upload speed? Run your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed.

I appreciate the help, Brad.

Thanks,

Re: Door bell Access on App

geejay — Sun, 27 Nov 2022 11:10:29 GMT

110mbp download and 19mb upload, should also mention im a network engineer, there is no issues with the network in the house. I have a friend bringing his doorbell round, i suspect the issue is a fault on the device.

Re: Door bell Access on App

janthadeus — Mon, 28 Nov 2022 03:18:17 GMT

Hi geejay,

Understood — let’s have a better look. Factory reset your doorbell. If you have important video clips, save it first.

Here’s how:

Locate the reset pinhole at the back of the doorbell.

Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
Insert and hold the pin (you can use an unfolded paper clip or a thumbtack):
- At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
- At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
Release the button. Your doorbell will restore to its factory settings.
After the factory reset, your doorbell will appear as “Offline” in the app until you remove it.
To remove it from the app, open the app, then tap Settings > Remove device > Confirm.

Let us know how it goes.

Best,

Re: Door bell Access on App

janthadeus — Thu, 01 Dec 2022 05:39:21 GMT

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Best regards,

Re: Door bell Access on App

aatienza — Fri, 02 Dec 2022 06:06:40 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Door bell Access on App

geejay — Fri, 02 Dec 2022 07:23:21 GMT

Hi All, device was faulty, it’s been returned

Re: Door bell Access on App

EmersonB — Fri, 02 Dec 2022 17:37:49 GMT

Hi folks,

@geejay thanks for getting back to us. To confirm, have you contacted our support team or you returned it from where you purchased it? Also, are you expecting a replacement?

Keep us posted.

I appreciate the help, JT and Archie.

Best,
Emerson

Re: Door bell Access on App

geejay — Sat, 03 Dec 2022 09:50:22 GMT

Hi, Returned and got a replacement, all working now 🙂

Re: Door bell Access on App

EmersonB — Sat, 03 Dec 2022 15:10:57 GMT

Hi geejay,

That's awesome! We're so glad to hear that. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson