topic Re: New wired nest cam will not connect to existing home. But connects first try to a "new" in Cameras and Doorbells

New wired nest cam will not connect to existing home. But connects first try to a "new" home

Elvtiv — Wed, 30 Nov 2022 03:16:47 GMT

Google hardware is some of the worst I've dealt with. And it seems like Google doesn't care or doesn't know how to fix these issues. I bought a nest cam wired. Have tried to go through setup on my existing "home" a dozen times and everytime I get a message that says" Try moving closer to another Nest device" I've been 5 feet away from my nest router so distance cannot be a problem.
When I create a new home and add the camera, it finds it and connects right away!
That there is no bypass to using existing nest hardware to "share" your network info is laughable.

Google needs to fix these hardware issues. It's getting ridiculous.

Re: New wired nest cam will not connect to existing home. But connects first try to a "new"

MplsCustomer — Wed, 30 Nov 2022 16:12:06 GMT

@Elvtiv

This is a perennial problem because Google Nest insists on trying to get the Wi-Fi credentials from another Google Nest device if there is one. So it wants the device to be closer to another Google Nest device, not closer to your router. (Some guesses are that it's using Bluetooth for this process.)

One customer workaround I've seen is to add the camera to a second "home", as you've done already, and then remove the camera from that "home" in the Google Home app and add it to your regular "home".

Some customers have resorted to temporarily removing their Nest thermostat from their Google Home app during the install process (if they have a thermostat), because the thermostat often seems to be the offending device.

Re: New wired nest cam will not connect to existing home. But connects first try to a "new"

Elvtiv — Fri, 02 Dec 2022 22:53:02 GMT

Thanks for the response. It's not just the camera that is the issue. I've had to completely factory reset my nest mesh network twice in the last 3 months including a factory reset of my modem (SB8200) because the Home app couldn't get the device connected to my network.
I have an outdoor nest cam/floodlight that I need to install also. I'm pretty sure I'm going to have to do another factory reset of everything to get both cameras in the proper "home". It's just getting to be less manageable the more devices I add to my setup.
Ultimately, this is on Google and they need to fix their products.

Re: New wired nest cam will not connect to existing home. But connects first try to a "new"

MplsCustomer — Fri, 02 Dec 2022 23:15:01 GMT

@Elvtiv

I guess I'm glad we don't have a Google Nest mesh network.

Re: New wired nest cam will not connect to existing home. But connects first try to a "new"

Brad — Mon, 05 Dec 2022 21:57:35 GMT

Hi there,

First off, thank you to @MplsCustomer for your assistance on this thread. Your help is greatly appreciated, and we are glad that our community members are so helpful to each other.

As for this inquiry, I would invite you to fill out this form, and a higher tier of support will reach out to you with next steps.

Best regards,

Brad

Re: New wired nest cam will not connect to existing home. But connects first try to a "new"

Elvtiv — Tue, 06 Dec 2022 18:56:24 GMT

Thank you @Brad. I've filled out the form you sent.

Re: New wired nest cam will not connect to existing home. But connects first try to a "new"

Brad — Tue, 06 Dec 2022 19:06:21 GMT

@Elvtiv

Support should be reaching out and taking care of you moving forward. Thank you for your patience.

Best regards,

Brad

Re: New wired nest cam will not connect to existing home. But connects first try to a "new"

Brad — Mon, 12 Dec 2022 18:55:52 GMT

Hi there,

Thank you for filling out the support form! The conversation will continue via email with your support rep. This thread will remain open for 24 hours and then will be locked. At that time, if you need assistance with something else, please feel free to start a new conversation within the community.

Best regards,

Brad