topic Re: Away feature not working in Cameras and Doorbells

Away feature not working

Jeffra — Tue, 29 Nov 2022 17:17:10 GMT

All of a sudden my nest away feature stopped working. Why?

Re: Away feature not working

janthadeus — Sun, 04 Dec 2022 02:08:13 GMT

Hi Jeffra,

Thanks for reaching out. Let’s sort this out — a few questions: when did the issue start? Is the Home/Away Assist setting set to always? Is your phone location turned on? Also, what’s the make and model of your phone?

Looking forward to your response.

Thanks,

Re: Away feature not working

janthadeus — Wed, 07 Dec 2022 03:44:14 GMT

Hey there,

Checking back in — how's it going? Still need our help?

Regards,

Re: Away feature not working

Jeffra — Wed, 07 Dec 2022 13:47:30 GMT

I sent an email to your last response saying no, it’s not working still. And everything is as it should be on my phone. If Icould actually speak to someone that would be a great help.

Re: Away feature not working

Jeffra — Wed, 07 Dec 2022 13:51:30 GMT

Not having any luck trying to respond to you. Email listed on YOUR email is bogus.

Re: Away feature not working

Brad — Wed, 07 Dec 2022 18:15:10 GMT

@Jeffra

I will invite you to please reach out to support by filling out this form, and a higher tier of support will reach out to you for further assistance.

Best regards,

Brad

Re: Away feature not working

Jeffra — Sat, 10 Dec 2022 19:54:08 GMT

Have a Apple 6S iPhone. This feature had been working flawlessly and then it wasn’t. I did nothing it just stopped.

Re: Away feature not working

Jeffra — Sat, 10 Dec 2022 19:56:01 GMT

Yep. It’s a quagmire trying to get a message or a reply to anyone so i think my last response should make it.

Re: Away feature not working

aatienza — Wed, 14 Dec 2022 02:57:08 GMT

Hey Jeffra,

We understand. Could you try turning off and on your Home/Away Assist settings and your phone's location? Once done, restart your camera by unplugging it from the power outlet and let us know how it goes.

Thanks,

Archie

Re: Away feature not working

aatienza — Mon, 19 Dec 2022 22:26:04 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Away feature not working

aatienza — Wed, 21 Dec 2022 23:50:18 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie