topic Re: Black lines during day mode in Cameras and Doorbells

Black lines during day mode

plee — Sun, 04 Dec 2022 01:53:42 GMT

During day mode, I get these black fuzzy lines.

I just bought this camera and just installed.

I tried restarting and factory reset. Still not going away.

Does anyone have a solution to this?

Re: Black lines during day mode

MoNab — Sun, 04 Dec 2022 05:38:08 GMT

Now if I’m not mistaken I know with my dash cam in my car the same thing happens when it sees led lights. So I think your light (if it is led) is interfering with the camera itself.

Re: Black lines during day mode

plee — Sun, 04 Dec 2022 12:38:28 GMT

But this does not happen to another camera. Same led lighting 😭

Re: Black lines during day mode

MoNab — Sun, 04 Dec 2022 17:42:15 GMT

As what I was reading online, the Nest Camera and the led light is on the same frequency. I’d try replacing with a different LED or even fluorescent bulbs.

Re: Black lines during day mode

Brad — Thu, 08 Dec 2022 17:17:15 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Black lines during day mode

EmersonB — Tue, 13 Dec 2022 19:12:17 GMT

Hi everyone,

@plee thanks for posting here in the community. This happens when the refresh frequency of the light source is close to the exposure rate of the camera.

The camera tries to detect and correct this issue, so you can choose to wait for the issue to resolve. You may also try the following steps:

If the light can be dimmed, set the brightness to a different level.
If possible, test a different brand and power level of light.
Adjust the camera field of view away from the light source.
Hit this link for more information.

I appreciate the help, MoNab and Brad.

Best,
Emerson

Re: Black lines during day mode

EmersonB — Wed, 14 Dec 2022 20:44:20 GMT

Hello plee,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson