topic Re: White screen in Cameras and Doorbells

White screen

Zakiah — Fri, 30 Sep 2022 13:44:33 GMT

Had anyone ever notice that when going back to watch history of video recording there will be a block when nothing comes up but a white screen. The sound is still being recorded but there is no video due to this white screen that comes up.

Re: White screen

AnthonyBrd — Sat, 01 Oct 2022 08:28:07 GMT

Hello, same issue here. My two cameras started to stream white screens only since 2 days. Seems to be a purely software issue. Turning them off and on seems to solve the issue for few hours only.

Re: White screen

zr1 — Sun, 02 Oct 2022 13:26:39 GMT

I've been noticing the same since the past few days, anyone know a fix?

Re: White screen

PaulTarlevs — Sun, 02 Oct 2022 15:02:52 GMT

Same issue here, this is ridiculous.

Re: White screen

aatienza — Mon, 03 Oct 2022 17:34:24 GMT

Hey folks,

Yikes! I'm sorry to hear that. Let's see what's going on — have you had a chance to check the lens of your camera to make sure it's clean? Could you send us a screenshot of what's happening so we can take a closer look? Also, check if the night vision settings is on auto. When set to Auto, your camera will automatically turn on night vision when it gets dark, and turn it off when there’s enough ambient light.

On the home screen, select the camera you want.
Tap Video.
Under Night Vision, select from Always on, Auto, or Off.

Thanks,

Archie

Re: White screen

zr1 — Mon, 03 Oct 2022 17:38:31 GMT

I'll share a screenshot when I notice it next time, it's just a white screen, lens is clear, turning the camera off and on fixes the issue.

Maybe it's night vision not toggling properly. I have night vision set to auto already.

Thanks!

Re: White screen

mtnengineer — Mon, 03 Oct 2022 19:25:17 GMT

Same here and sometimes in history the white screen last for like 6-7 hours

Right now the live feed is showing the white screen but is hearing sound : /

: (. . .

Re: White screen

nachiketbhujbal — Tue, 04 Oct 2022 19:39:17 GMT

I am also having this issue. How do I attach a screenshot?

Re: White screen

nachiketbhujbal — Tue, 04 Oct 2022 19:40:20 GMT

here is a screenshot I just took now

Re: White screen

zr1 — Tue, 04 Oct 2022 19:42:08 GMT

It hasn't happened again for me since I opened this thread

Re: White screen

nachiketbhujbal — Tue, 04 Oct 2022 20:10:54 GMT

its been happening to me on and off every other day or so. I'm using nest indoor cam (wired).

Re: White screen

zr1 — Tue, 04 Oct 2022 20:41:02 GMT

I have the exact same issue and if you turn the camera off and on, it's fixed, till it comes back

Re: White screen

zpeazy — Wed, 05 Oct 2022 01:38:47 GMT

I am having the same issue on the following:

Model: Nest Cam (wired)

Device ID: 4EC2ED828BABDD5E

Software version: spencer-user 1.63 OPENMASTER

317989 release-keys stable-channel stable-channel

Camera has been white since Thursday. No alert. Went to check feed for something, and it is just white. Turned off and back on and it worked for four hours before white again.

Camera is less than a year old and still in warranty.

Re: White screen

zpeazy — Wed, 05 Oct 2022 01:39:54 GMT

Here is a sample screenshot.

Re: White screen

MangoCake — Wed, 05 Oct 2022 14:08:04 GMT

I am having the same problem: white screen but the audio is coming. How could this be happening? The Nest Cam is obviously useless without the video.

Re: White screen

MangoCake — Wed, 05 Oct 2022 14:18:02 GMT

I had the white screen for about an hour. But the audio was coming well.

So, after reading the discussion here, I just turned off the camera on my app. And switched it on again after a few seconds. Then, I am getting the video.

So, this is a real concern for me as I had this particular Nest Cam (2nd generation) for just three weeks. My other two Nest Cams are working brilliantly.

So, let's see if the same problem is happening to others. What are your solutions? I just hope I don't get this problem again as we depend on these Nest Cams. It gives us so much peace of mind.

Re: White screen

cmayoc — Thu, 06 Oct 2022 03:56:50 GMT

One second it’s recording and the next a whiteout. How do I post a pic of this?

Re: White screen

mtnengineer — Thu, 06 Oct 2022 04:54:30 GMT

It happened to me again today : /

...not sure how long the white screen with sound was presenting...

but I checked back about an hour or so later and the video was back without restarting the camera. So as mentioned in others' earlier posts=> restarting the camera is only a temporary fix but seems to work proper after a restart until the next white screen : (. . .

Wired Indoor Nest Cam 2ndGen

(I have two, but have only noticed the white screen with the One(1))

The One(1) with white screen issues:

Technical information
Model: Nest Cam (wired)
Serial no.: 19011GZE908NHO
Software version: spencer-user 1.63 OPENMASTER
317989 release-keys stable-channel stable-channel

And the One(1) that I have not noticed any white screen issues with:

Model: Nest Cam (wired)
Serial no.: 19011GZE908NHF
Software version: spencer-user 1.63 OPENMASTER
317989 release-keys stable-channel stable-channel

Both cameras were bought at the same time approximately five months ago from Staples in Alberta Canada.

Re: White screen

mtnengineer — Thu, 06 Oct 2022 16:54:22 GMT

And again today right now❗

: / : (. . .

Re: White screen

Bhavik — Thu, 06 Oct 2022 18:29:48 GMT

This whiteout has happened to me multiple times in the last 2 weeks. I'm using a wired nest cam indoor. I have several of these around the house but the issue is only happening to the one in my garage. Turning video off and on in the app or replugging the device fixes it for a couple days before the issue comes back.