topic Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet in Cameras and Doorbells

Why is my nest Doorbell battery talk and listen volume is very VERY quiet

JohnF — Tue, 07 Sep 2021 22:22:04 GMT

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Original poster: Joe 5774

When I use the talk and listen function on my doorbell I can hear the person at my doorbell on my phone fine, but they can barely hear me, even when I have my mouth right up against my phone's microphone. My phone works fine on calls. I've turned the volume up in the Home app for the doorbell but it's made no difference. Any ideas why they are hearing me so quietly?

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Summoner — Wed, 08 Sep 2021 05:51:40 GMT

Finally someone with the same problem. I've been trying to find a solution for this problem. Nest support is no use, only answer i got from then is to get my phones repairs as its the problem with my phones (Galaxy s20+ and s21+). Btw, what phone do you use?

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jelmer_ — Wed, 08 Sep 2021 10:41:23 GMT

I am using a Galaxy S10 and have the same problem, I have to put my telephone so close to my mouth to make myself clear. Meanwhile I know the speaker can be loud enough by playing the pre-recorded responses.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Summoner — Wed, 08 Sep 2021 10:46:19 GMT

Same issue here. I also tested it with nest hub that came with the preorder. And its loud and clear. So i am guessing there is an issue with the home app.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jodonn — Wed, 08 Sep 2021 13:50:35 GMT

Just seen your replies. Don't know why it didn't tell me people had responded?

Anyway, I'm using a Note10+ but also tried on another Samsung and same issue. After being online with nest support for over an hour trying different things they eventually said it must be faulty and sent me another one. That second one arrived yesterday and.....exactly the same issue. As you say the prerecorded messages are fine, just talk and listen is so, SO quiet. Not my phone as does the same thing with another phone. What's the point of having the function if it only really works one way?!

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Renkku — Thu, 09 Sep 2021 21:12:37 GMT

I have the exact same issue with Samsung galaxy s10. My wife has same issue with Samsung galaxy S10e. I have read that the previous version of nest doorbell had the same issue with Samsung phones (not fixed in 2 years). The code to activate the Samsung phones microphone is most probably accessing the wrong mic hardware.

Talk-back from the same phone to other branded cameras works fine i.e.Xiaomi.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Summoner — Thu, 09 Sep 2021 21:25:39 GMT

**bleep**... That's a bad news. I suspected that when others having the same issues on the above replies had samsung as well. If they have not fixed this in the last few years, i guess they are not interested in fixing this. No wonder the nest support told me to have my phone fixed. They probably knew about the issue and did not want to admit there is an issue with Samsung phones that they don't want or can't fix...

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

XPCOM — Tue, 14 Sep 2021 00:43:22 GMT

Same issue with Note 20 Ultra 5G.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jelmer_ — Tue, 21 Sep 2021 22:31:24 GMT

I'm wondering if this is the right place to report about these quirks, maybe the google issuetracker is a better place?

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jodonn — Thu, 23 Sep 2021 18:02:25 GMT

I've got a ticket open with Google at the moment and they're investigating. I've sent them a video showing how quiet it is. Last I heard it was being looked at by "engineers" but that was a week ago and nothing since. Just chased them for another update.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Luccio — Sat, 25 Sep 2021 20:58:32 GMT

Same issue with a A20e and a S10e.

But no problem with a pixel5.

Echo and low voice at doorbell. Very difficult to talk with visitors.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

cit505 — Tue, 28 Sep 2021 07:24:56 GMT

same issue with s20plus

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jelmer_ — Tue, 28 Sep 2021 09:07:15 GMT

Where did you raise a ticket for this? I'd like to do the same, because this is getting more and more disappointing.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jelmer_ — Tue, 28 Sep 2021 09:14:58 GMT

I think the problem is that the Google home app is not compatible with Samsung telephones because it selects the wrong microphone? On a galaxy s10 you have 2 microphones, the RCV_DualMic and the SPK_2ndMic, you can loopback test them both by dialling *#0283#. When selecting the RCV_DualMic, the audio is looped back the right way and proves this is the microphone to select. I think the google home app is using the SPK_2ndMic.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jodonn — Tue, 28 Sep 2021 10:12:01 GMT

I did it through their general customer help. They did loads of "troubleshooting" with me, including sending out a new unit, before eventually agreeing to escalate it to an engineer. I'm still chasing and chasing but no update. They acknowledge my chasing but give me no information on what's being done. It's such poor service.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jodonn — Tue, 28 Sep 2021 10:12:58 GMT

Hopefully if enough people report it to them they'll eventually fix it, but I'm not holding my breath.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Summoner — Tue, 28 Sep 2021 10:41:20 GMT

Definitely not something you would expect from google. They simply deny to believe their app could have the issue and put you through all sort of hurdle, so delaying the bug fix. Its a bit shocking its not resolved yet. Not even sure if their developer is aware of the issue...

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

aasebo — Tue, 28 Sep 2021 13:34:47 GMT

I have the same problem. I have a Samsung S10 and the sound when talking trough phone is so low that I cant use it.

When I answer with a Nest Hub (2.gen) the sound is loud and clear from the doorbell speaker. So there is not an problem with speaker.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

Jodonn — Sun, 03 Oct 2021 19:48:57 GMT

I'm still having to chase them for an update. So far they've offered me 1 years nest subscription as compensation but not actually done anything about fixing the actual issue?! This is shocking service for a company as big as Google. Feels like they're just fobbing me off until I get bored and go away. Doubt they're ever actually going to fix the issue.

Re: Why is my nest Doorbell battery talk and listen volume is very VERY quiet

JoeSmithereens — Mon, 11 Oct 2021 06:06:00 GMT

Same issue, Galaxy 21 Ultra. Huge disappointment!