topic Re: Horribly Peeling Doorbell in Cameras and Doorbells

Horribly Peeling Doorbell

ChanelP — Wed, 01 Sep 2021 13:02:22 GMT

I’m livid! Over $200 for an item that less than 2 years later looks like I’ve had it a lifetime. This Google Nest doorbell is under a covered front porch that doesn’t get direct sunlight, as the door/entry sits back further than the porch itself and yet the covering is severely peeling. It’s unsightly and upon contacting customer service I was told “well your service works so this isn’t an issue.” When indeed it is! Especially when I see other speaking of having this issue and getting their replaced. My porch furniture is peeling or discolored, so why would something else made to be outside be doing so??? I’m so upset with how customer service handled this issue or didn’t handle it I should say. This makes me overly hesitant to ever consider purchasing Google products moving forward.

Re: Horribly Peeling Doorbell

drpepper — Wed, 01 Sep 2021 21:05:25 GMT

It's de-laminating. Do you live near salt water like a beach front?

Re: Horribly Peeling Doorbell

ChanelP — Fri, 03 Sep 2021 16:06:08 GMT

I don't. I live in Atlanta, so beaches and salt water are a little far from me.

Re: Horribly Peeling Doorbell

ai — Fri, 17 Sep 2021 21:53:21 GMT

Hello ChanelP,

Hello Name,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: Horribly Peeling Doorbell

GarrettDS — Tue, 28 Sep 2021 21:00:03 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS