topic Re: Can I restore an accidentally deleted Nest Camera? in Cameras and Doorbells

Can I restore an accidentally deleted Nest Camera?

unregistered436 — Sun, 04 Dec 2022 17:40:53 GMT

I had a power outage and one of my Nest Camera Outdoors didn't come back from it. I tested the circuit and found it was getting power, but didn't have any lights on. I figured maybe if I delete and re-add it I could get it back. That didn't work, and I found another forum post that indicated sometimes you just need to power cycle it again. Cool, now I can get a blue light, but when I try to add it back using the Nest app on my phone it won't connect. Is there a way to just restore it to my account?

Note that taking the camera down to connect to my computer isn't an option as it's hard-wired and mounted two stories up.

Re: Can I restore an accidentally deleted Nest Camera?

Brad — Thu, 08 Dec 2022 18:36:57 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Can I restore an accidentally deleted Nest Camera?

unregistered436 — Thu, 08 Dec 2022 18:45:39 GMT

Thanks Brad, I already restarted it with a power cycle, and it's just got a blue light. When I try to add it back into my account it is not found. I climbed a ladder to scan the QR (and get a photo of it). Adding by QR didn't work, and when I bypass the QR and manually enter in the six character key the last four of my serial number doesn't show up in the list... I've done this like 30 times or more now, waiting a long period for that last four to show up.

Re: Can I restore an accidentally deleted Nest Camera?

Brad — Thu, 08 Dec 2022 19:06:59 GMT

@unregistered436

Thank you for the clarification. Have you recently gone through account migration by chance?

Best regards,

Brad

Re: Can I restore an accidentally deleted Nest Camera?

unregistered436 — Thu, 08 Dec 2022 19:14:19 GMT

No, this camera was there for years. If you go back to the first message, you'll see that I deleted it first, thinking that it would be super easy to re-add it. I read online that coming back from a power outage without a second power cycle was a problem some people were experiencing, so I did the power cycle. Now I get the blue light, but can't add the camera. This is why in my original post I was asking if I could restore the camera at the account level.

Re: Can I restore an accidentally deleted Nest Camera?

Brad — Thu, 08 Dec 2022 19:21:46 GMT

@unregistered436

Thank you for the clarification. If you have the original QR code, or serial number, you should be able to add the device back to your account using that information. Do you have that information available?

Best regards,

Brad

Re: Can I restore an accidentally deleted Nest Camera?

unregistered436 — Thu, 08 Dec 2022 19:25:41 GMT

Brad, that's literally what I'm saying isn't working ... There's a blue light, but a QR scan or adding by the six character code won't work.

"When I try to add it back into my account it is not found. I climbed a ladder to scan the QR (and get a photo of it). Adding by QR didn't work, and when I bypass the QR and manually enter in the six character key the last four of my serial number doesn't show up in the list... I've done this like 30 times or more now, waiting a long period for that last four to show up."

Re: Can I restore an accidentally deleted Nest Camera?

unregistered436 — Thu, 08 Dec 2022 19:57:32 GMT

I finally figured out there was a workflow in the app that actually got me in touch with a live agent... going through troubleshooting now...

Re: Can I restore an accidentally deleted Nest Camera?

EmersonB — Thu, 08 Dec 2022 20:24:19 GMT

Hello everyone,

@unregistered436 thanks for getting back to us. Sounds like a plan. In case you have an update, you know where to find us.

I appreciate your help, Brad.

Best,
Emerson

Re: Can I restore an accidentally deleted Nest Camera?

janthadeus — Mon, 12 Dec 2022 01:38:09 GMT

Hey unregistered436,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help here, Brad and Emerson.

Regards,

Re: Can I restore an accidentally deleted Nest Camera?

janthadeus — Tue, 13 Dec 2022 02:26:01 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,