topic Re: How do I scrub and save clips in Google home? in Cameras and Doorbells

How do I scrub and save clips in Google home?

JerePutnam — Wed, 30 Nov 2022 19:51:39 GMT

I had some old cameras on my nest account, which was working fine. I recently added a couple of cameras and they didn't show up in the nest account. I was told to use google home. I don't see how to scrub back and look at the history that the cameras are recording and how to save clips. It was easy to do with the nest account, but my new cameras didn't show up there. Help.

Re: How do I scrub and save clips in Google home?

MplsCustomer — Wed, 30 Nov 2022 20:27:14 GMT

@JerePutnam

Here is Google Nest's help page for accessing history in the Google Home app:

https://support.google.com/googlenest/answer/10904254?hl=en

Re: How do I scrub and save clips in Google home?

Brad — Mon, 05 Dec 2022 20:40:16 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. Thank you for your help on this one, MplsCustomer. I would definitely agree that the article shared, should help you out. Please let me know if you need further assistance.

Best regards,
Brad

Re: How do I scrub and save clips in Google home?

machelpnash — Mon, 05 Dec 2022 21:47:29 GMT

This link is NOT accurate, the download buttons are missing.

I can see NO way to download clips, thus making the entire system absolutely worthless.

if we cant save clips to show police, #FAIL

Re: How do I scrub and save clips in Google home?

Brad — Mon, 05 Dec 2022 22:04:48 GMT

@machelpnash

Have you had the chance to check out this article regarding downloading clips? If not, it's a great read and very helpful with some troubleshooting steps to consider.

Best regards,

Brad

Re: How do I scrub and save clips in Google home?

machelpnash — Mon, 05 Dec 2022 22:07:19 GMT

that is the article that i am referencing. it is wrong

(Tap History near the bottom of the screen.) is where it fails.

see the pics and read again.

Re: How do I scrub and save clips in Google home?

machelpnash — Mon, 05 Dec 2022 22:09:08 GMT

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/google-nest-cams-download-clips-is-missing-the-directions-do-not/td-p/302520

Re: How do I scrub and save clips in Google home?

Brad — Tue, 06 Dec 2022 16:50:07 GMT

@machelpnash

Have you tried to contact support regarding this? Please fill out this form, and a higher tier of support will reach out to you with further steps.

Best regards,

Brad

Re: How do I scrub and save clips in Google home?

Brad — Fri, 09 Dec 2022 17:08:55 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: How do I scrub and save clips in Google home?

JerePutnam — Fri, 09 Dec 2022 17:14:05 GMT

Unfortunately the removal of the feature to save specific clips has rendered the Google Cameras useless. How can this functionality be left out? Just open up the old Nest portal and let us use the old software. It worked well. the AI does not pick up every event. Sometimes you need to show the police actions that happened before the clip. They have also made it much more difficult to reach through the history. I wish I had never purchased the 2.0 Google Home cameras, but now they have been outside and have gotten dirty and I can't return them. Buyer beware.

Re: How do I scrub and save clips in Google home?

Brad — Fri, 09 Dec 2022 17:25:05 GMT

@JerePutnam

Community Specialists generally do not have access to that information, but I would gladly pass on your feedback for you if you wish. You are also welcome to explain your experience in the app as well if you prefer. These devices are always learning, and always improving. Thank you for sharing.

Best regards,

Brad

Re: How do I scrub and save clips in Google home?

Brad — Mon, 12 Dec 2022 18:58:14 GMT

Hi there,

Just checking in to see if you have had the chance to fill out the support form I had sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: How do I scrub and save clips in Google home?

Brad — Tue, 13 Dec 2022 19:40:34 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad