topic Re: Outdoor camera in Cameras and Doorbells

Outdoor camera

kirkris — Sat, 26 Nov 2022 01:00:44 GMT

Question. Can I connect the new nest cameras to the Nest app if they are plugged into the wall? If not are there battery outdoor cameras that connect to the nest app?

Re: Outdoor camera

MplsCustomer — Sat, 26 Nov 2022 02:58:25 GMT

@kirkris

Google Nest decided that all of the Google Nest cameras and doorbells released starting in 2021 would work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website.

Re: Outdoor camera

Right1 — Sat, 26 Nov 2022 23:10:58 GMT

Yeah it is a real stroke of genius if trying to crash company because Home platform absolutely sucks. So bad in fact that I have to use Starling Hub to watch Live Video through Apple Home!! Yes, a 3rd party that is not even certified for Apple Home, works better than creator of camera and their platform. THAT is bull**bleep**.

Re: Outdoor camera

Brad — Wed, 30 Nov 2022 18:36:05 GMT

Hi there,

Thank you for your help, MplsCustomer.

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.

The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best regards,

Brad

Re: Outdoor camera

EmersonB — Sat, 03 Dec 2022 22:58:09 GMT

Hi everyone,

@kirkris I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, MplsCustomer and Brad.

Best,
Emerson

Re: Outdoor camera

EmersonB — Tue, 06 Dec 2022 14:50:41 GMT

Hey kirkris,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson

Re: Outdoor camera

kirkris — Tue, 06 Dec 2022 16:07:06 GMT

What I found out is that the battery operated camera does not connect to the Nest app, even if it is hard wired.

Re: Outdoor camera

EmersonB — Tue, 06 Dec 2022 17:53:22 GMT

Hey kirkris,

Thanks for getting back to us and sharing with us what you've found out. However, battery versions of Nest cameras can only be set up and controlled remotely from the Google Home app. Regardless if they are hard wired or using its battery. Let us know if you have more questions in mind.

Thanks,
Emerson

Re: Outdoor camera

EmersonB — Fri, 09 Dec 2022 20:30:03 GMT

Hi kirkris,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

Re: Outdoor camera

EmersonB — Tue, 13 Dec 2022 02:00:49 GMT

Hello kirkris,

Best,
Emerson