topic Re: Won't connect nest cameras and doorbell battery in Cameras and Doorbells

Won't connect nest cameras and doorbell battery

melissahartman — Sat, 03 Dec 2022 15:36:56 GMT

Morning from western pa!!
very distressing all my items hooked up wonderful then had issues with my internet and router so we had reset everything BUT now my 2 cameras and battery doorbell WILL NOT connect or WON'T totally reset light stay white won't turn blue or yellow and none of them are taking anymore very upsetting spend a lot money and get crap for results

was very excited and now really mad!! Can someone help pls

Re: Won't connect nest cameras and doorbell battery

EmersonB — Tue, 06 Dec 2022 18:40:44 GMT

Hi melissahartman,

Thanks for reaching out. I know where you're coming from when you say you can't reconnect your Nest cameras and Nest doorbell to your Wifi network.

Give these steps a try:

Remove your Nest cameras and Nest doorbell from your Nest app or Google Home app.
Reset them to the factory default then re-add to the app.

Keep us posted.

Thanks,
Emerson

Re: Won't connect nest cameras and doorbell battery

EmersonB — Fri, 09 Dec 2022 20:35:20 GMT

Hello melissahartman,

How's it going with your Nest camera and Nest doorbell? Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Emerson

Re: Won't connect nest cameras and doorbell battery

EmersonB — Wed, 14 Dec 2022 17:14:48 GMT

Hey melissahartman,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson