topic Re: Backyard camera in Cameras and Doorbells

Backyard camera

Wina — Mon, 12 Dec 2022 18:21:14 GMT

My backyard camera keep going off line...what can be going on?

Re: Backyard camera

MplsCustomer — Mon, 12 Dec 2022 19:17:50 GMT

@Wina

Do you have a good Wi-Fi signal strength at your camera's location?

Re: Backyard camera

Wina — Mon, 12 Dec 2022 19:37:02 GMT

Yes I do, the 2 doorbell camera stay on line but the backyard camera frequently goes off line.

Re: Backyard camera

Wina — Mon, 12 Dec 2022 19:39:22 GMT

Yes I do, the 2 doorbell cameras stay on line but the backyard camera goes off line frequently.

Re: Backyard camera

MplsCustomer — Mon, 12 Dec 2022 20:41:43 GMT

@Wina

Is this a problem that just started, or has it happened since the camera was installed? I'm just another customer, but it seems you need to determine whether the camera is defective or, due to its location, the camera's Wi-Fi signal is not as good as your doorbells' cameras.

Re: Backyard camera

Wina — Mon, 12 Dec 2022 20:52:33 GMT

It's been happening on and off since installing but lately it's been more frequently.

Re: Backyard camera

MplsCustomer — Mon, 12 Dec 2022 20:59:56 GMT

@Wina

All I can suggest is to temporarily move your camera and Wi-Fi router or access point closer together to find out whether it's the Wi-Fi signal strength rather than a defect of the camera. If it still drops offline and your camera is within the 1-year warranty you could try contacting Support (https://support.google.com/googlenest/gethelp) for a replacement. They might ask you to do a factory reset or other tests.

Re: Backyard camera

Wina — Mon, 12 Dec 2022 21:05:25 GMT

Thank you I will try that.

Re: Backyard camera

Brad — Fri, 16 Dec 2022 19:19:46 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Backyard camera

Brad — Tue, 20 Dec 2022 17:45:40 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Backyard camera

Brad — Wed, 21 Dec 2022 17:49:05 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad