topic Re: google nest cams download clips is missing. the directions do not work. in Cameras and Doorbells

google nest cams download clips is missing. the directions do not work.

machelpnash — Mon, 05 Dec 2022 21:58:59 GMT

google nest cams download clips is missing. the directions do not work.

https://support.google.com/googlenest/answer/9207572?hl=en&ref_topic=9305896#zippy=%2Cdownload-a-video-clip

There is no history button. (see pic)

Open the Home app.
On the home screen, select your camera.
Near the bottom of the screen, tap History.

Re: google nest cams download clips is missing. the directions do not work.

machelpnash — Mon, 05 Dec 2022 21:56:47 GMT

Re: google nest cams download clips is missing. the directions do not work.

machelpnash — Mon, 05 Dec 2022 21:57:06 GMT

no download button.

Re: google nest cams download clips is missing. the directions do not work.

MplsCustomer — Mon, 05 Dec 2022 23:02:03 GMT

@machelpnash

Google Nest's online instructions are inaccurate.

In the Google Home app, select your camera, then click on the "History" button at the bottom of the screen, then click on "Full History", then select an event, then click on the "More" icon (the three dots in the upper right corner). The select "Save clip to device".

Unfortunately, in the Google Home app, you can only save detected and recorded events. You cannot manually edit a clip as you can in the Google Nest app.

Re: google nest cams download clips is missing. the directions do not work.

JerePutnam — Tue, 06 Dec 2022 04:18:29 GMT

The inability to save specific clips renders the system useless. This is a major downgrade compared to the nest system. Google should be ashamed of themselves for putting this garbage out. I will not be deploying anymore of these upgraded cameras.

Re: google nest cams download clips is missing. the directions do not work.

janthadeus — Sun, 11 Dec 2022 23:57:31 GMT

Hey folks,

Machelpnash, checking in — did you get a chance to try the steps shared by MplsCustomer to save the video clip?

JerePutnam, we hear you — rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services. I'd suggest you send feedback about this using the Google Home app. Here's how.

I appreciate the help, MplsCustomer.

Thanks,

Re: google nest cams download clips is missing. the directions do not work.

beachin — Tue, 13 Dec 2022 01:27:35 GMT

no download button here either, seems like a liability.

Re: google nest cams download clips is missing. the directions do not work.

MplsCustomer — Tue, 13 Dec 2022 01:33:24 GMT

@beachin

As I mentioned above, the option is actually called "Save clip to device."

Re: google nest cams download clips is missing. the directions do not work.

beachin — Tue, 13 Dec 2022 02:29:07 GMT

No such option exists

Re: google nest cams download clips is missing. the directions do not work.

MplsCustomer — Tue, 13 Dec 2022 02:36:23 GMT

@beachin

Re: google nest cams download clips is missing. the directions do not work.

beachin — Tue, 13 Dec 2022 02:40:31 GMT

The updated home interface does not have such options

(Pixel 7 pro)

Re: google nest cams download clips is missing. the directions do not work.

MplsCustomer — Tue, 13 Dec 2022 02:55:53 GMT

@beachin

I'm on the latest iOS version, 2.62.111, of the Google Home app, updated 4 days ago.

Are you on the "preview" version of the Google Home app? Your screen shot with the vertical timeline does not exist in the latest available iOS version on the Apple App Store and looks more like the Nest app. Perhaps they've moved the option elsewhere, or the "preview" version is only partially functional; it is, after all, a "preview". (We applied for an invite to the "preview" version over a month ago, and are still waiting.)

Re: google nest cams download clips is missing. the directions do not work.

janthadeus — Sun, 18 Dec 2022 00:04:07 GMT

Hey there,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for your continued assistance, MplsCustomer.

Regards,

Re: google nest cams download clips is missing. the directions do not work.

janthadeus — Wed, 21 Dec 2022 00:08:23 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

Re: google nest cams download clips is missing. the directions do not work.

janthadeus — Thu, 22 Dec 2022 00:12:40 GMT

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best regards,

Re: google nest cams download clips is missing. the directions do not work.

saucefan — Thu, 22 Dec 2022 14:11:48 GMT

The issue is in the Preview version. I am also using it as of last week and there are no options to save video clips. I guess I'm reverting to the old version. Honestly, they're both total trash compared to the original Nest app. What the heck is wrong with Google?

Re: google nest cams download clips is missing. the directions do not work.

JerePutnam — Mon, 26 Dec 2022 22:41:46 GMT

I totally agree! They are trash compared to the Nest software. How do you revert the previous version? I am assuming that is only on the old cameras? Unfortuanantly I bought and installed 3 new cameras thinking they would work the same way as my old ones...except you cannot connect new cameras to your Nest account. I wish I could return them. They suck and are useless compared to the old cameras on the Nest app.

Re: google nest cams download clips is missing. the directions do not work.

Brad — Thu, 19 Jan 2023 18:04:53 GMT

Hi there,

Thank you for your patience while waiting for a response. I am checking in to see if you are still experiencing this concern. I have a great article that goes over how to create clips from your saved events. Please let me know if you need further assistance.

Best regards,

Brad

Re: google nest cams download clips is missing. the directions do not work.

Brad — Mon, 23 Jan 2023 17:51:35 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: google nest cams download clips is missing. the directions do not work.

Brad — Tue, 24 Jan 2023 17:54:58 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad