topic Re: Nest Doorbell will not Factory Reset in Cameras and Doorbells

Nest Doorbell will not Factory Reset

Charles2 — Fri, 09 Dec 2022 01:19:22 GMT

Doorbell will not factory reset. Viewed similar posts, checked YouTube videos, tried all recommended solutions. No dice. I saw a reply in another post for a link to a form to complete to request a replacement. Purchased from Home Depot within last 3 months. Thank you for your help.

Re: Nest Doorbell will not Factory Reset

aatienza — Tue, 13 Dec 2022 23:32:26 GMT

Hey Charles2,

Oh no! I'm sorry to hear that. What type of Nest doorbell do you have? What's the status light of your doorbell? Could you tell us how you factory reset it? Also, check out this link on how to Restart or factory reset Nest camera or doorbell.

Thanks,

Archie

Re: Nest Doorbell will not Factory Reset

Charles2 — Wed, 14 Dec 2022 10:26:58 GMT

Archie,

Wireless/battery; no light on although has charge; tried to by following instructions as noted in the link you provided.

When I try to factory reset, the chime doesn’t go off or light change colors no matter how long I have the buttons pressed.

Thank you.

Re: Nest Doorbell will not Factory Reset

Brad — Wed, 14 Dec 2022 16:42:19 GMT

@Charles2

Thank you for trying out those troubleshooting steps, even if they didn't quite work out for you. How many times have you attempted to factory reset your doorbell?

Best regards,

Brad

Re: Nest Doorbell will not Factory Reset

Charles2 — Wed, 14 Dec 2022 16:44:45 GMT

At least 5

Re: Nest Doorbell will not Factory Reset

Brad — Wed, 14 Dec 2022 16:48:05 GMT

@Charles2

That is quite a few attempts, so I think it will be best if you get some assistance from a higher tier of support. Please fill out this form, and they will reach out to you via email with next steps.

Best regards,

Brad

Re: Nest Doorbell will not Factory Reset

EmersonB — Tue, 20 Dec 2022 01:53:26 GMT

Hi everyone,

@Charles2 I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate your help, Brad and Archie.

Best,
Emerson

Re: Nest Doorbell will not Factory Reset

aatienza — Fri, 23 Dec 2022 02:37:57 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie