topic Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER in Cameras and Doorbells

Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER & OVER & OVER

mlbrownewell — Thu, 08 Dec 2022 00:34:22 GMT

This is getting ridiculous. I'm DONE. Every time I check the camera on my phone Nest app or using Google Chrome (web browser) I get nothing but a spinning blue circle. I restart it, no luck. I have to completely delete the device from HOME app and set it up again. It works for a few days, then back to the spinning blue circle. IT CAN NOT BE TRUSTED! I have had past incidents happen in my home and this camera has helped me by means of video proof. Now I have nothing..... but you guys continue to take my money monthly, right? This is my 3rd posting about this spinning blue circle and no responses or feedback. I'm DONE. What a complete epic fail.

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Harriflex16 — Fri, 09 Dec 2022 08:52:28 GMT

I was also impressed by the quality and initial reviews for these Google Home Security Camera systems. I added the wired Camera with twin Floodlights, again very impressed by the design and manufacturing quality. Sadly the Home software is appalling taking several minutes to load, (if at all, as I often get the message to say event deleted or no longer available)! I added three Google Wifi extenders that are all about 20ft away from the main unit and my home Router. I’m beginning to lose faith in my considerable investment.

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER & OVER & OVER

Brad — Tue, 13 Dec 2022 19:02:04 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

mlbrownewell — Wed, 14 Dec 2022 02:24:55 GMT

I'm not sure how to take this response, so I'll tread lightly with my response. Wow.... lol. Sarcasm.....I never thought to do that Bradley. Restart the device. smh. Come on man!

Let's bump this up a lot Brad. I am part of an IT business. I won't get into details, but the first, second and third stages of troubleshooting this issue have surpassed. Currently... I have factory reset the nest hub and it is currently working ALMOST! The device is working, BUT ONLY if the device and my mobile phone are on same wifi. Before, when I first purchased this device, I could access MY camera anywhere on my phone. Now I have to be on the same wifi. WHY? What good is that? to have surveillance while you're home. 😆 Yes can be important at times, but WHAT HAPPENED TO BEING ABLE TO ACCESS ANYWHERE? Nothing has changed on my end. Same wifi, same phone, same nest app..... and I am paying a subscription for audio/video recordings.....while I'm at home 🤣. Ridiculous. I see TONS of other postings on here with the same issue and no one is communicating for the product. It's a shame, cause I really like the thing. Maybe you did once too? But I can't be buying new device versions every 2 to 3 years. Technology is **bleep**ing this world up to begin with. But please, do the right thing and COMMUNICATE with those people reaching out for help and assistance. Back up your product, your company and your career. Now..... can we fix the issues with this device?

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Harriflex16 — Wed, 14 Dec 2022 15:58:57 GMT

I fully sympathise with your comments and frustration. The delays are intermittent and now my Google Home App has crashed twice, whilst attempting to vieŵ a recorded video of a recent caller. I’ve also noticed the response time in recording is slow, sometimes just showing the person walking away after their delivery. A back of head is no good for identification! As I have previously stated I even purchased the three additional Mesh Extenders, that are all within one room away from my Router. I.e. approx 20ft away in a single story bungalow.

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Brad — Wed, 14 Dec 2022 17:37:42 GMT

Hi folks,

Sorry to hear that the troubleshooting steps we shared were already attempted, but a lot of the time they truly do clear out issues you may be experiencing. Let's all try to be a bit more respectful to everyone in the community, and make sure that you're following all our Community Guidelines. We are all doing our best to help everyone out to the best of our abilities. We generally try to find a solution that works for everyone.

Best regards,

Brad

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Bigrndahouse — Sun, 18 Dec 2022 08:43:19 GMT

Mine is doing the same. It's redic. Just blue circles. If it keeps up I'm going to pay Google in blue circles.

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

JOECOOL1 — Tue, 20 Dec 2022 23:22:52 GMT

BIZARRE the same thing is happening to me... tried all remedies but still the same.. Google is dropping the ball on this one..

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Harriflex16 — Wed, 21 Dec 2022 07:54:48 GMT

The strange thing is it’s more often on my iPad. If I check on my iPhone it’s more often ok! So frustrating given that the product is so well designed and constructed. I’m sure that the software has a glitch and Google should stop charging the monthly fee until it’s corrected.

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Brad — Tue, 17 Jan 2023 19:50:35 GMT

Hi there,

We apologize for the late response, but I am just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

JOECOOL1 — Wed, 18 Jan 2023 16:10:55 GMT

Nothing has changed still blue spinning circle... I am most likely going to another system because it just does not work.. Any help would be appreciated

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Brad — Wed, 18 Jan 2023 16:16:37 GMT

@JOECOOL1

How far away is your Wi-Fi router from your Nest camera? Have you tried to factory reset your camera if you're still experiencing this? Please let me know.

Best regards,

Brad

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

MplsCustomer — Wed, 18 Jan 2023 16:49:39 GMT

I'm just another Google Nest customer, for almost 4 years now. If you are unable to access the live feed or history for a single camera or doorbell, or from a single Nest Hub, then the problem might be a defective Google Nest device. But if you cannot access the live feed or history for ANY of your cameras or doorbells, that seems either like poor service from Google Nest for a particular region or country, or an inadequate Wi-Fi network. We are in Minnesota, USA and have three wired Wi-Fi access points and all of our devices are within 15 feet of those access except one camera; for that one camera we have a high-gain directional Wi-Fi antenna to ensure good signal strength. We do NOT use Google Wi-Fi devices and we have not encountered issues with some of the less-common Wi-Fi settings (like beamforming) that have caused issues with some customers. We have 900 Mbps download and 16 Mbps upload. Only occasionally do we have problems accessing live feed from any of our devices or home.nest.com or google.nest.com, or history from the Google Nest app, home.nest.com, or the Google Home app. That's just our experience.

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

JOECOOL1 — Wed, 18 Jan 2023 18:27:25 GMT

its 20 ft from the router and yes I did factory reset. I was working fine for a year and now just spins blue

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Brad — Fri, 27 Jan 2023 17:31:09 GMT

@JOECOOL1

I know some app updates have gone out recently, have you made sure to update your app, restart or reset your cameras, and tried again to see if this is a concern? Please try those troubleshooting steps and let me know.

Best regards,

Brad

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Brad — Mon, 30 Jan 2023 17:52:38 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Brad — Tue, 31 Jan 2023 18:52:38 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Harriflex16 — Tue, 31 Jan 2023 19:12:38 GMT

One major issue is to why the Google Mesh Wifi extenders keep losing Wifi. I live in a small bungalow with main Broadband Router in Central Bedroom. Alongside is the first Google Mesh unit, this if I’m correct, produces another different Wifi signal to the other two Google Wifi units. My main router had always given an uninterrupted signal. They are all about 20ft way from each other. Everything has been reset, following advice given, but I’m still getting Messages about losing Wifi!

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

Brad — Wed, 01 Feb 2023 23:24:46 GMT

@Harriflex16

Thank you for sharing your insight with us. I would now love for you to please fill out this form, and a higher tier of support will be reaching out to you once filled out, for further assistance. Please let me know once you have filled out the form.

Best regards,

Brad

Re: Nest Camera App not work - Spinning Blue Circle OVER & OVER & OVER & OVER & OVER

aatienza — Tue, 07 Feb 2023 00:01:24 GMT

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, Brad.

Thanks,

Archie