topic Re: Can't get setup in Cameras and Doorbells

Can't get setup

DebAndJim — Wed, 14 Dec 2022 23:03:25 GMT

Installed floodlight yesterday, works fine. Got app to find camera but could not connect it to wifi. Today brought camera into wifi room. Now app can't even find camera.

Tried QR, tried code. No luck.

Help please.

Re: Can't get setup

MplsCustomer — Thu, 15 Dec 2022 01:06:26 GMT

@DebAndJim

I think your floodlight camera has to be connected to power in order to perform the install in the Google Home app.

Is your floodlight location far away from your router or the nearest Wi-Fi access point?

Re: Can't get setup

DebAndJim — Thu, 15 Dec 2022 03:30:03 GMT

Yes, floodlight installed other end of house about 50 ft. Installed before setup...thought we needed power first. App found camera when I stood outside but couldn't connect wifi. Today I tried with cam only inside, thought battery would suffice. Wrong! Seems like chicken/egg situation. Any suggestions appreciated!

Re: Can't get setup

MplsCustomer — Thu, 15 Dec 2022 16:45:19 GMT

@DebAndJim

It seems the floodlight camera does need to be connected to power in order to set it up. In my amateur experience with a dozen years of home Wi-Fi, 50 feet is a long distance for a clear Wi-Fi signal through a residential structure. Our farthest camera is about 25 feet from the nearest wired Wi-Fi access point, and that access point has a high-gain directional antenna to ensure a good signal with the camera. All our other Google Nest devices are within 3-15 feet of a wired access point.

On another thread yesterday (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wired-floodlight-camera-not-connecting-Google-help-isnt-helping/m-p/311033), the customer is having trouble connecting their floodlight camera at 27 feet. Google Nest Support suggested that the customer purchase one of the charging cables used for the Google Nest Camera (Battery) (we have this camera; it's basically the same as the floodlight camera), so they could temporarily plug their floodlight camera into power close to their router/modem in order to initially connect to Wi-Fi. But even if they succeed, there's no guarantee that when they move the camera back to its permanent location 27 feet away that it will be able to maintain the Wi-Fi signal at that distance.

Re: Can't get setup

aatienza — Wed, 21 Dec 2022 00:55:32 GMT

Hey folks,

DebAndJim, chiming in to ensure everything is covered here. How's your device? Let us know if you still need help, and the community will be happy to lend a hand.

I appreciate the help, MplsCustomer.

Thanks,
Archie

Re: Can't get setup

aatienza — Sat, 24 Dec 2022 05:14:37 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Can't get setup

janthadeus — Sun, 25 Dec 2022 23:52:58 GMT

Hello there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Archie.

Best,