topic Re: Nest app on phone in Cameras and Doorbells

Nest app on phone

Angie11 — Thu, 15 Dec 2022 08:03:02 GMT

Is anyone having any issues with the app, when I log on I used to be able to see without having to click on the camera to get the image.

Now when I log in I just get the blue circle and this includes when I'm at home also. I have uninstalled the app I have logged out and back in. I thought it may be my phone but this has now also happened on my husbands phone which was ok.

Any ideas ??

Re: Nest app on phone

Rubes — Thu, 15 Dec 2022 12:35:40 GMT

Can you confirm what version of the app you are currently using?

Re: Nest app on phone

Angie11 — Thu, 15 Dec 2022 12:51:08 GMT

thank you for replying how would I find that out ?

Re: Nest app on phone

Angie11 — Thu, 15 Dec 2022 12:58:10 GMT

I don't know if this is right the software no is 223 610050 and my bell is on 411 0055

Re: Nest app on phone

Angie11 — Thu, 15 Dec 2022 13:00:01 GMT

or 5.70.0.9

Re: Nest app on phone

henrydwh1010 — Thu, 15 Dec 2022 15:21:57 GMT

Having the same problem, following to see if a resolution is found!

Re: Nest app on phone

sleepyghost — Thu, 15 Dec 2022 15:23:43 GMT

I've have the same issue on 5.70.0.9 since Tuesday. I've tried clearing the app cache, rebooting my phone, reinstalling the app, and unplugging the camera. Because previews won't load, I also can't modify my activity zones.

Re: Nest app on phone

Angie11 — Thu, 15 Dec 2022 15:25:30 GMT

fingers crossed

Re: Nest app on phone

Angie11 — Thu, 15 Dec 2022 15:33:03 GMT

I have just checked and this is also the same for me too.😞

Re: Nest app on phone

zero13 — Thu, 15 Dec 2022 16:57:27 GMT

I posted under Spaces not working too...same problem with app..so,we know its not us,its the app..a temporary fix is turning spaces off...but youll have to click icon to get into live view...i did tons of troubleshoot and even got support on phone,but had to cut short,so never resolved...still unfixed..3days in...dont use google home,it doesnt do what we nest app folks are used to....anyone figures it out,please post.....

Re: Nest app on phone

Beekay — Fri, 16 Dec 2022 04:29:55 GMT

I'm having this issue as well, and looks like many others.

I'm on Android 12.

Re: Nest app on phone

gilleslibre — Fri, 16 Dec 2022 11:47:30 GMT

Same issus since a couple of days.

Re: Nest app on phone

KP154 — Fri, 16 Dec 2022 15:30:08 GMT

Same issue with Nest "Spaces", started Tuesday morning (12-13-22) around 8:00 AM EST . I have a Pixel 4a5g with all updates (Android 13). My wife has an Apple and has No issues. Spoke with Nest support and was told it was my data service and no other reports of this problem. Had my cell carrier reset my phone in the switch, still no luck. Deleted app, other apps, renewed IP address with home internet provider, reset home Wi-Fi router, etc. So I swapped sim cards with wife and issue stayed with my Pixel 4a5g. This tells me that this problem is affecting certain devices but not a blanket issue for all.

Re: Nest app on phone

KP154 — Fri, 16 Dec 2022 15:43:44 GMT

Nest App version is 5.70.0.9

Re: Nest app on phone

zero13 — Fri, 16 Dec 2022 16:00:11 GMT

Definitely issue on their end.Too many people affected with many brands of services,equipment,etc...Running same version on a Samsung Tmobile phone..which worked fine until I shut breaker down in home...Too many other features work,except SPACES,with live view...stay armed,be safe.

Re: Nest app on phone

Rubes — Sat, 17 Dec 2022 14:08:04 GMT

That’s the number, 5.70.0.9.

Theres definitely something broken as multiple reports on this forum have shown. Unfortunately all that can be done is to wait. The last time this happened with the app, it took almost 3 months for a fix to be posted.

Re: Nest app on phone

sleepyghost — Thu, 22 Dec 2022 16:14:28 GMT

This is fixed for me on 5.70.1.2

Auto updated last night and working this morning. Activity zone settings are working again as well.

Re: Nest app on phone

KP154 — Thu, 22 Dec 2022 16:26:47 GMT

All good with the update so far on my pixel 4a5g

Re: Nest app on phone

zero13 — Thu, 22 Dec 2022 16:33:30 GMT

Seems as if their new update included all of us shlubs with androids!Finally,a good sigh of relief before the holidays...Get back to other important things on our minds....

Re: Nest app on phone

Beekay — Thu, 22 Dec 2022 17:22:27 GMT

Ah, awesome. The update seems to work for me. Still a few seconds delay before it loads but I'll take it over infinite spinning.