topic Re: NOT RECIEIVING SOUND NOTIFICATIONS in Cameras and Doorbells

NOT RECIEIVING SOUND NOTIFICATIONS

Pthib — Fri, 02 Dec 2022 20:00:10 GMT

I have quit receiving notifications for any sounds. I used to get notifications for my dogs barking, but now I am getting nothing at all... for any sounds

Re: NOT RECIEIVING SOUND NOTIFICATIONS

Brad — Tue, 06 Dec 2022 23:50:23 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: NOT RECIEIVING SOUND NOTIFICATIONS

aatienza — Sat, 10 Dec 2022 00:15:19 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: NOT RECIEIVING SOUND NOTIFICATIONS

EmersonB — Wed, 14 Dec 2022 17:01:13 GMT

Hello folks,

@Pthib just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate your help, Brad and Archie.

Regards,
Emerson

Re: NOT RECIEIVING SOUND NOTIFICATIONS

Pthib — Thu, 15 Dec 2022 14:49:43 GMT

Thank you for checking back in with me I deleted/removed the cameras from my my Nest account, and then reconnected. they are now working again and picking up the dogs barking !

Re: NOT RECIEIVING SOUND NOTIFICATIONS

EmersonB — Thu, 15 Dec 2022 15:40:15 GMT

Hey Pthib,

Thanks for getting back to us and we're glad that it's resolved now. It looks like we can consider this one complete. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Emerson