topic Re: Nest Doorbell - Chime don't stop ringing in Cameras and Doorbells

Nest Doorbell - Chime don't stop ringing

Bceballos — Sat, 03 Dec 2022 15:20:58 GMT

When I connect my new Google nest doorbell it won't stop ringing. Has this happened to anyone?

Re: Nest Doorbell - Chime don't stop ringing

MplsCustomer — Sat, 03 Dec 2022 15:57:10 GMT

One possible cause is that the "chime puck" is not correctly wired (or is defective; a few defective "chime pucks" have been reported in this forum). See the diagrams on this Help page:

https://support.google.com/googlenest/answer/12153643?hl=en

Re: Nest Doorbell - Chime don't stop ringing

EmersonB — Wed, 07 Dec 2022 13:50:12 GMT

Hi folks,

@Bceballos thanks for reaching out. I know where you're coming from when you say your Nest doorbell won't stop ringing. To confirm, have you tried double checking the chime puck? Do you have the battery or wired type of Nest doorbell? Try to perform a simple restart to your Nest doorbell.

Keep us posted.

I appreciate the help, MplsCustomer.

Thanks,
Emerson

Re: Nest Doorbell - Chime don't stop ringing

Bceballos — Tue, 06 Dec 2022 18:51:34 GMT

Hello!! Ebedia, I have the wired version, yes I've installed the chime puck, how can I restart the Google nest doorbell, I have disconnected and plug it again and still the same behavior.

Thanks for your support.

Re: Nest Doorbell - Chime don't stop ringing

MplsCustomer — Tue, 06 Dec 2022 20:01:43 GMT

@Bceballos

There have been several posts in this forum with the opposite problem with the "chime puck" for the new 2nd Gen Google Nest Doorbell, with many of them reporting their doorbell chime not working, and several customers have gotten replacements:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Chime-Not-working/m-p/301496

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puck-do/m-p/297832

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Wired-Doorbell-Not-Ringing-Mechanical-Chime/m-p/292493

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-2nd-Gen-wired-not-ringing-mechanical-chime/m-p/301131

Re: Nest Doorbell - Chime don't stop ringing

EmersonB — Wed, 07 Dec 2022 21:40:43 GMT

Hey Bceballos,

Thanks for getting back to us. I've included the link above on how to restart and reset your Nest doorbell to the factory default. Make sure it has a pulsing blue light, indicating it's ready to be set up.

Looking forward to your response.

Best,
Emerson

Re: Nest Doorbell - Chime don't stop ringing

EmersonB — Wed, 14 Dec 2022 17:13:46 GMT

Hey Bceballos,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Emerson

Re: Nest Doorbell - Chime don't stop ringing

EmersonB — Fri, 16 Dec 2022 17:43:25 GMT

Hi Bceballos,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson