topic Unable to remount my doorbell in Cameras and Doorbells

Unable to remount my doorbell

Gen2329 — Fri, 16 Dec 2022 18:13:22 GMT

Hi, I took my doorbell done in order to charge and now I'm unable to remount it. The release button in the back is stuck in the off position, there nothing in the back to hold and secure my doorbell to the wall.

Re: Unable to remount my doorbell

MplsCustomer — Fri, 16 Dec 2022 18:22:06 GMT

@Gen2329

I've seen several other reports like this in this forum. Apparently the mounting mechanism is sometimes faulty, which is unfortunate in a device that needs to be repeatedly unmounted and remounted. You could try contacting Support (https://support.google.com/googlenest/gethelp) to see a replacement.

Re: Unable to remount my doorbell

Gen2329 — Fri, 16 Dec 2022 19:22:03 GMT

Thank you for providing me with link, I was able to speak to someone regarding the faulty mechanism, however they are requesting I provide a purchase receipt on something purchases several months ago in order to provide with a replacement device. I was hoping Google would be able to help resolve this issue swiftly since it is a known fault of the device.

Re: Unable to remount my doorbell

Brad — Thu, 22 Dec 2022 17:35:54 GMT

@Gen2329

Sorry to hear about this, but I hope you are able to find a solution with support. Please keep us updated one you are able to resolve this with support.

Best regards,

Brad

Re: Unable to remount my doorbell

AbigailF — Thu, 29 Dec 2022 05:33:31 GMT

Hey Gen2329,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Cheers,
Abi

Re: Unable to remount my doorbell

AbigailF — Sun, 01 Jan 2023 05:40:31 GMT

Hi Gen2329,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi