topic Unable to connect nest to Nighthawk M6 mobile router in Cameras and Doorbells

Unable to connect nest to Nighthawk M6 mobile router

steveta — Sat, 17 Dec 2022 00:06:28 GMT

Hi I have a new Google Nest Cam and trying to set up but it doesn't recognise my WIFI

My WIFI is a mobile broadband router Netgar Nighthawk M6 with 5G connection

Re: Unable to connect nest to Nighthawk M6 mobile router

EmersonB — Wed, 21 Dec 2022 18:03:51 GMT

Hello steveta,

Thanks for posting here in the community. We appreciate you choosing our Nest Camera for your security. Let's go ahead and get the most out of your device. To confirm, what is the light status of your Nest Camera? How far is it from your WiFi router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Give these steps a try:

Restart your Nest Camera, mobile phone and your WiFi router.
If you're getting the same issue, reset your Nest Camera to the factory default and try setting it up again.

Looking forward to your response.

Best,
Emerson

Re: Unable to connect nest to Nighthawk M6 mobile router

AbigailF — Thu, 29 Dec 2022 05:23:43 GMT

Hey folks,

@EmersonB, appreciate your helpful response.
@steveta, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,
Abi

Re: Unable to connect nest to Nighthawk M6 mobile router

AbigailF — Sun, 01 Jan 2023 05:39:15 GMT

Hi steveta,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

Re: Unable to connect nest to Nighthawk M6 mobile router

steveta — Sun, 01 Jan 2023 13:02:45 GMT

Thanks for the replies. The issue was resolved after enabling 2.4Ghz on the router device 🙂

Re: Unable to connect nest to Nighthawk M6 mobile router

steveta — Sun, 01 Jan 2023 13:03:34 GMT

Update: the issue was resolved after enabling 2.4Ghz on the router device.

Re: Unable to connect nest to Nighthawk M6 mobile router

janthadeus — Sun, 01 Jan 2023 22:09:15 GMT

Hey steveta,

Sweet, sounds great! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help here, Emerson and Abi.

Best,