topic Re: Doorbell battery will not factory reset in Cameras and Doorbells

Doorbell battery will not factory reset

andrewpatto — Wed, 14 Dec 2022 01:44:16 GMT

We have a nest doorbell (battery) that has been working fine for 15 months. Girlfriend loves the product - would never go back to a regular doorbell!

However we moved wifi networks/google setup and to change settings we would like to do a factory reset. However, the factory reset does not seem to work.

We press with a paper clip, the white light comes on - we hold for well beyond the 10 seconds (minute or more) - and no lights indicate the factory reset.

There are other comment threads about it not factory reseting - was there any resolution? I'm perplexed as to how the functionality to factory reset can spontaneously break?

Re: Doorbell battery will not factory reset

Morganweber12 — Wed, 14 Dec 2022 02:22:23 GMT

I am also having an issue factory resetting my doorbell. Commenting to stay on the thread.

Re: Doorbell battery will not factory reset

Morganweber12 — Thu, 15 Dec 2022 20:29:47 GMT

Hi again - I ended up submitting a request for help and was able to talk to a representative on the phone. They were unable to find a solution for me, but maybe they can help you?

here is where I submitted a request for help

Re: Doorbell battery will not factory reset

andrewpatto — Thu, 15 Dec 2022 22:34:36 GMT

Thanks @Morganweber12 - we have also been in contact and I think it possible we will get an exchange. I am interested still in the solution - its clearly something that has happened to multiple people so I'd hope nest/google are interested generating some advice for users where this happens.

Re: Doorbell battery will not factory reset

EmersonB — Sat, 17 Dec 2022 16:16:23 GMT

Hi folks,

We appreciate you taking your time posting here in the community. I know that you're having troubles resetting your Nest doorbell. You may hit this link for the proper steps of reset. Let me know how it goes.

Regards,
Emerson

Re: Doorbell battery will not factory reset

andrewpatto — Sat, 17 Dec 2022 23:56:41 GMT

Yes thanks -we have followed the instructions. There seems to be multiple cases in these forums where despite holding the reset button down via a paperclip - it never transitions to showing the blinking yellow lights/tone.

* At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.

We can hold the button down for more than 30 seconds and it still just displays as a solid white light.

Re: Doorbell battery will not factory reset

janthadeus — Sun, 18 Dec 2022 06:14:30 GMT

Hey folks,

Thanks for trying. Let’s sort this out — is the power cable plugged in while you’re resetting your doorbell to its default setting?

I appreciate the help, Emerson.

Thanks,

Re: Doorbell battery will not factory reset

andrewpatto — Sun, 18 Dec 2022 06:49:27 GMT

I was generally attempting it without the USB charger cable connected - but did try it once or twice when it was connected.

Re: Doorbell battery will not factory reset

janthadeus — Sun, 25 Dec 2022 01:03:34 GMT

Hi andrewpatto,

Thanks for your patience. Got it, I appreciate you for trying. Let's further check this — could you fill out this form and let us know once you're done?

Looking forward to your response.

Regards,

Re: Doorbell battery will not factory reset

janthadeus — Wed, 28 Dec 2022 01:19:35 GMT

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Best regards,

Re: Doorbell battery will not factory reset

andrewpatto — Thu, 29 Dec 2022 06:05:13 GMT

Hi JT, all the details that I can report are already in this thread - would be useful to resolve it here - given the resolution is of interest to the entire community - rather than fill in another form to create another separate private comms channel.

As it turns out - my girlfriend initiated some comms via online chat and has been issued an RMA and they have collected the device for return (RMA96269000).

I imagine they will just issue us a new device - and the mystery of how the factory reset breaks will never be solved.

Re: Doorbell battery will not factory reset

janthadeus — Tue, 10 Jan 2023 06:23:57 GMT

Hello andrewpatto,

I’m sorry for the delay. Checking back in — how’s it going with your doorbell? Still need our help?

Thanks,

Re: Doorbell battery will not factory reset

andrewpatto — Wed, 11 Jan 2023 05:24:25 GMT

The doorbell has been RMAd - so you can close this thread if you need to.

Re: Doorbell battery will not factory reset

janthadeus — Wed, 11 Jan 2023 05:55:31 GMT

Hey there,

Sounds good! As you’ve requested, I'm going to close and mark this thread as complete. Feel free to start a new thread and we'll be happy to help.

Cheers,