topic Activity Zone unavailable. in Cameras and Doorbells

Activity Zone unavailable.

Jael — Sun, 18 Dec 2022 15:26:03 GMT

I am unable to select or change my activity zone any longer. I am a Nest Aware subscriber. The error states unable to connect to the device but I am able to connect to the device in any other way. Has anyone else seen this issue?

Re: Activity Zone unavailable.

baxterbear — Mon, 19 Dec 2022 06:02:24 GMT

Yes, I've been having the same problem on my doorbell and my outdoor cameras since I think one of the updates for the helmet but I'm not sure I'm still getting the notifications. I'm just not being able to adjust it at all.

Re: Activity Zone unavailable.

Dewoeste — Wed, 21 Dec 2022 15:41:37 GMT

Update to the next app recently released. It fixes the problem.

Re: Activity Zone unavailable.

EmersonB — Thu, 22 Dec 2022 17:38:01 GMT

Hi everyone,

@Jael and @baxterbear thanks for reaching out. I'm dropping by to ensure that everything is covered here. Were you able to change now your activity zone? In case you have an update, you know where to find us.

I appreciate the help, Dewoeste.

Regards,
Emerson

Re: Activity Zone unavailable.

Jael — Thu, 22 Dec 2022 17:45:28 GMT

This has been resolved with the update. Thank you!

Re: Activity Zone unavailable.

EmersonB — Thu, 22 Dec 2022 18:27:01 GMT

Hi there,

Thanks for getting back to us and we're glad that it's resolved now. It looks like we can consider this one complete. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson

Re: Activity Zone unavailable.

baxterbear — Thu, 22 Dec 2022 18:38:09 GMT

L it is in fact working. Thanks for the update and thanks for the update in the appreciate it

Re: Activity Zone unavailable.

EmersonB — Thu, 22 Dec 2022 22:39:24 GMT

Hello baxterbear,

No biggie. It looks like we can consider this one complete, so I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

Keep us posted.

Regards,
Emerson