topic Magnetic mount in Cameras and Doorbells

Magnetic mount

Breakdown — Mon, 19 Dec 2022 15:18:24 GMT

I purchased these camera over a year ago so I do not have any order# or receipt. I went to install them and found an extra mounting plate but was short the magnetic portion of the mount. Can you send me another magnetic mount?

Re: Magnetic mount

Brad — Mon, 19 Dec 2022 16:15:27 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Magnetic mount

Breakdown — Thu, 22 Dec 2022 13:14:41 GMT

I filled out this form and have heard nothing back. This is the worst customer service I have ever dealt with. All I need is the magnetic mount that was not packaged with my camera. Why is this so hard to send one out.

Re: Magnetic mount

janthadeus — Sun, 25 Dec 2022 03:28:46 GMT

Hi Breakdown,

Thanks for the update. This isn't the experience we want you to have. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help, Brad.

Best,