topic Re: Bought a drop cam pro off marketplace awhile back and it’s attached to an account in Cameras and Doorbells

Bought a drop cam pro off marketplace awhile back and it’s attached to an account

Travis583 — Mon, 19 Dec 2022 23:20:36 GMT

I can’t get in touch with the guy I bought it from. Is there anything I can do to get it working and on my account

Re: Bought a drop cam pro off marketplace awhile back and it’s attached to an account

JillG — Tue, 20 Dec 2022 01:12:11 GMT

You will need to have the original owner remove it from their account. See this article for Nest devices which would be similar for the older DropCams Camera is connected to another account - Google Nest Help

Re: Bought a drop cam pro off marketplace awhile back and it’s attached to an account

EmersonB — Sat, 24 Dec 2022 18:05:39 GMT

Hello everyone,

@Travis583 thanks for posting here in the community. Let's see what we can do here. If the cameras were last connected to the same Wi-Fi network that the customer tries to pair them to, they need to change their Wi-Fi network's Service Set Identifier (SSID) before they start to pair them again. Otherwise, if they plug the camera back in without changing their Wi-Fi network details, the cameras reconnect to the server and block the Bluetooth pairing process.

Give these steps a try::

Unplug the camera(s).
Wait at least 48 hours (2 days).
Before the pairing process, change the Wi-Fi network SSID.
Important: These steps disconnect any devices that are currently connected to the Wi-Fi network.
Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
Once they're paired, change the Wi-Fi network SSID back to the original SSID.
Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

Keep us posted.

Thanks for answering JillG.

Best,

Emerson

Re: Bought a drop cam pro off marketplace awhile back and it’s attached to an account

janthadeus — Wed, 28 Dec 2022 00:46:31 GMT

Hey Travis583,

I want to make sure you're all good — how did the steps go?

I appreciate the help here, JillG and Emerson.

Thanks,

Re: Bought a drop cam pro off marketplace awhile back and it’s attached to an account

aatienza — Thu, 29 Dec 2022 01:52:04 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie