topic Re: Nest Camera Won't Add to Home Account in Cameras and Doorbells

Nest Camera Won't Add to Home Account

rachelgranatino — Tue, 13 Dec 2022 20:26:52 GMT

We just had our internet speed updated and when I went to reconnect to the Google Home app, my device will not add to the account. The green light is on as though everything is working, but I keep getting the error, "something went wrong" during setup.

Re: Nest Camera Won't Add to Home Account

EmersonB — Sat, 17 Dec 2022 16:58:01 GMT

Hi rachelgranatino,

Thanks for reaching out. Let's see what we can do to reconnect your Nest camera to your Wifi network. Updating your Wifi connection from your Nest Camera requires a reset and you need to remove it from your Google Home app. Also, during set up it should have a pulsing blue light, indicating that it's ready to be set up.

Let me know how it goes.

Regards,
Emerson

Re: Nest Camera Won't Add to Home Account

rachelgranatino — Sat, 17 Dec 2022 17:28:36 GMT

The reset was the issue. Thanks for your advice!

Re: Nest Camera Won't Add to Home Account

Brad — Mon, 19 Dec 2022 19:18:38 GMT

@rachelgranatino

Just checking in to see how the conversation is going. Is this resolved for you? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest Camera Won't Add to Home Account

Brad — Tue, 20 Dec 2022 20:12:23 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

Re: Nest Camera Won't Add to Home Account

rachelgranatino — Tue, 20 Dec 2022 20:13:12 GMT

All good; can close. Thanks!