topic Re: Unable to load image trying to work with zones in Cameras and Doorbells

Unable to load image trying to work with zones

Dewoeste — Fri, 09 Dec 2022 15:40:45 GMT

I set up zones a few days ago. Want to tweak them but when I go to Activity Zones I get Unable to load image message.

Current zones and notifications are working. Camera is online and working.

Trying to avoid resetting the camera.

Re: Unable to load image trying to work with zones

MplsCustomer — Fri, 09 Dec 2022 16:33:23 GMT

@Dewoeste

Perhaps deleting and reinstalling your Google Home app would fix the issue.

Re: Unable to load image trying to work with zones

hamburger — Fri, 09 Dec 2022 20:17:33 GMT

I have the same problem today with my nest cam. Must be a sodtware glitch

Re: Unable to load image trying to work with zones

WINTERMUTE2 — Sun, 11 Dec 2022 21:28:07 GMT

Also have this issue. Any fix found?

Re: Unable to load image trying to work with zones

Ddegler — Tue, 13 Dec 2022 00:08:30 GMT

Having the same issue. Tried calling support, they could not fix it.

Re: Unable to load image trying to work with zones

MplsCustomer — Tue, 13 Dec 2022 00:23:40 GMT

Google Nest Support: with 4 customers reporting an "unable to load image" when trying to access Activity Zones, it sounds like there may be a problem on Google Nest's servers.

Is this happening with any device other than the 2nd Gen Google Nest Doorbell?

Is it being investigated?

Re: Unable to load image trying to work with zones

Dplane — Tue, 13 Dec 2022 02:07:47 GMT

Experiencing the same thing in the Nest app with my new Nest Hello! (switched from 2nd gen battery version bc of its inability to stay charged long enough in extreme cold).

Re: Unable to load image trying to work with zones

WINTERMUTE2 — Tue, 13 Dec 2022 02:13:33 GMT

As an update, I was able to modify my activity zones via the website. Still not working via the Nest app, but there is a workaround.

Re: Unable to load image trying to work with zones

WINTERMUTE2 — Tue, 13 Dec 2022 02:15:09 GMT

Mine is happening with my Nest outdoor camera. I was able to modify activity zones via the website.

Re: Unable to load image trying to work with zones

Dplane — Tue, 13 Dec 2022 03:52:31 GMT

Awesome. Its obviously not a full solution or a fix but you're right that it worked through the website. Thanks!!

Re: Unable to load image trying to work with zones

Gigabomb — Thu, 15 Dec 2022 01:06:11 GMT

I'm also having this problem and I also seem to no longer be able to see the preview video if I am no on wifi somewhere. I can click the preview pane in the app, which is just spinning, and see the feed just fine but just not the preview

Re: Unable to load image trying to work with zones

Buzzinbuzz — Thu, 15 Dec 2022 10:07:17 GMT

I am also having the same issue with both my doorbell and outdoor camera. I've power cycled and it hasn't changed.

Re: Unable to load image trying to work with zones

Bourbon — Thu, 15 Dec 2022 14:47:30 GMT

Having same issue. I went on the website and created two zones. I can define notifications on my phone. However, family members that were getting notifications before I added the zones don't get any notifications on the new zones

Re: Unable to load image trying to work with zones

deneeeed — Thu, 15 Dec 2022 21:42:33 GMT

I'm having the same unable to load issue on my android. Works on home.nest on pc though. Google get your act together

Re: Unable to load image trying to work with zones

deneeeed — Thu, 15 Dec 2022 21:46:47 GMT

Update, I can load the zones on my android too, if I use home.nest.com but it won't work using the nest app

Re: Unable to load image trying to work with zones

Bourbon — Fri, 16 Dec 2022 00:57:18 GMT

Update. I was able to resolve the notifications issue to family members after I had created new zones on the nest website. On their nest app notification settings they had notification settings for the zone now named, Outside of a zone. Setting everything to none for this zone on all Nest apps allows notifications to function for zones created on the nest web site.

So now back to original issue...

Re: Unable to load image trying to work with zones

deneeeed — Fri, 16 Dec 2022 03:20:57 GMT

Still can't load zone images on nest app. What is going on Google

Re: Unable to load image trying to work with zones

archon810 — Fri, 16 Dec 2022 05:19:01 GMT

Same problem here with Nest Hub Maxes and Nest Hello.

Re: Unable to load image trying to work with zones

deneeeed — Fri, 16 Dec 2022 15:31:01 GMT

Google wants to be a monopoly and control everything. Like all monopolies, they screw up customers service and don't resolve customer problems. I regret migrating to this screwed up company called Google.

Re: Unable to load image trying to work with zones

acgauravelly — Sat, 17 Dec 2022 12:09:05 GMT

This is happening to me as I installed my replacement nest hello 2nd gen wired

Strangely issue seems to be only on Android. On IOS the Zones are working fine.

Iam getting wexed with Google and the bugs. Unfortunately there are too many devices to reset everything and the pixel 6 pro is the worst phone I bought on Android as it has serious comparability issues with Google products.