topic Re: No events recorded on Google nest camera outdoor battery in Cameras and Doorbells

No events recorded on Google nest camera outdoor battery

Mattd1 — Tue, 13 Dec 2022 12:13:42 GMT

I am currently using the new home preview version on Android and IoS. Starting today my recording history is just showing as no events recorded. I have gone over back over the past 60 days and it is also showing as no events recorded. My camera is plugged in so there should be no issue and there hasn't been any issue up until now with recording events. I have nest aware. Any help please

Re: No events recorded on Google nest camera outdoor battery

Jlemke82 — Tue, 13 Dec 2022 12:19:38 GMT

I am experiencing the same issue!

Re: No events recorded on Google nest camera outdoor battery

Cathal_S — Tue, 13 Dec 2022 12:31:42 GMT

Hi Mattd1,

I am also seeing no events from the camera view on the Google Home app. But I can see all events from the 'Activity' section of the Google Home app (preview version).

I will flag this for the attention of the Google Nest team.

Re: No events recorded on Google nest camera outdoor battery

Jlemke82 — Tue, 13 Dec 2022 12:36:17 GMT

FYI- You are right I can see activity from yesterday in the “activity” section. However, I had activity notifications this morning when I left the house but those from today are not recorded in the “activity” section . Says “no events recorded” today. Just fyi, thanks!

Re: No events recorded on Google nest camera outdoor battery

SRUK — Tue, 13 Dec 2022 13:31:53 GMT

I have the same issue, all my event history has disappeared and when I click on a new event it takes me back to a random time many hours ago, when no event even happened.

Support are looking into it

Re: No events recorded on Google nest camera outdoor battery

Cathal_S — Tue, 13 Dec 2022 14:00:45 GMT

@Jlemke82

Thanks for the extra information.

I have reported this to the Google Nest team.

Re: No events recorded on Google nest camera outdoor battery

Gigabytex — Tue, 13 Dec 2022 14:09:22 GMT

I am seeing the same issue. All my events including past events are gone.

Re: No events recorded on Google nest camera outdoor battery

EmersonB — Tue, 13 Dec 2022 19:23:57 GMT

Hi everyone,

@All thanks for posting here in the community. Let's get the most out of your Nest Cameras and Nest Aware subscription and see what we can do here. For starters, can you go out from the preview mode and see if you can see the live feed? Are you the only one who has access to the Nest Camera from the Nest app or Google Home app? Were there any recent changes in your app settings? Is this happening to only one device?

Give these steps a try:

Restart your Nest Cameras, your mobile phones and your WiFi router.
Reinstall your Nest app or Google Home app.
Try checking the https://goo.gle/2qjvVSU or https://goo.gle/2UZL8VI website and see if you can view the live feed or check the recorded events.

Keep us posted.

I appreciate the help, Cathal_S.

Best,
Emerson

Re: No events recorded on Google nest camera outdoor battery

Mattd1 — Tue, 13 Dec 2022 19:36:58 GMT

I just checked and all of my recordings are back. No restart needed, but glad to see it recording again.

Re: No events recorded on Google nest camera outdoor battery

SRUK — Tue, 13 Dec 2022 19:47:04 GMT

I have tried all those things and it still doesn't work.

There also doesn't seem to be an option to view history using the Web links

Re: No events recorded on Google nest camera outdoor battery

jdillon — Tue, 13 Dec 2022 21:13:31 GMT

I'm experiencing the same issue where my history is unavailable from the main camera page, with every day showing a message that says "No events recorded". I'm running a Nest Cam (wired) with the preview version of the Home app on my Pixel 6p. I've tried reinstalling the app and restarting my router and camera. The live feed is available both in the app and in the web version. I can view my recording history from the camera menu by tapping the sandwich button at the bottom left, then tapping History. I also have an active Nest Aware subscription. I've made no recent changes to any app settings.

Re: No events recorded on Google nest camera outdoor battery

Gigabytex — Tue, 13 Dec 2022 21:29:59 GMT

I can confirm I see the history when I go through that button, but no events on the main page. Clicking on a history item takes me to the wrong time in the 24/7 recording.

Re: No events recorded on Google nest camera outdoor battery

SRUK — Tue, 13 Dec 2022 21:44:25 GMT

I was getting this too.

I've tried everything but have now removed myself from the Preview version which immediately fixed the issue

Re: No events recorded on Google nest camera outdoor battery

Cathal_S — Wed, 14 Dec 2022 14:11:34 GMT

This issue has now been fixed on my version of the Google Home app 👍

Re: No events recorded on Google nest camera outdoor battery

EmersonB — Wed, 14 Dec 2022 14:13:59 GMT

Hello folks,

@All we received confirmation that this issue has been resolved. Let us know if you're still having trouble with your recorded events.

Regards,
Emerson

Re: No events recorded on Google nest camera outdoor battery

EmersonB — Tue, 20 Dec 2022 17:36:26 GMT

Hi everybody,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Emerson

Re: No events recorded on Google nest camera outdoor battery

EmersonB — Wed, 21 Dec 2022 17:42:25 GMT

Hello everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson