topic “Person Seen” notification keeps happening, but footage shows no one…. in Cameras and Doorbells

“Person Seen” notification keeps happening, but footage shows no one….

pands — Sun, 25 Dec 2022 19:28:05 GMT

We have a number of the latest wired Nest cams. All work fine but one keeps notifying us it’s seen a person but there is never anything ( a person) on the footage. There is no shadows or sunlight movement from outside interfering. Any idea- or just a ghost. 😉

Re: “Person Seen” notification keeps happening, but footage shows no one….

pager4536 — Mon, 26 Dec 2022 15:08:00 GMT

so hale you doing

Re: “Person Seen” notification keeps happening, but footage shows no one….

aatienza — Wed, 04 Jan 2023 00:36:25 GMT

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. When did it start happening? Has the camera been moved recently? Were there any changes to the Wi-Fi network? Are there any Activity Zones set up for the camera? If so, try to remove and create a new one to see if that helps. Keep us posted.

Check out this link on how to Troubleshoot Nest camera alerts.

Thanks,

Archie

Re: “Person Seen” notification keeps happening, but footage shows no one….

aatienza — Tue, 10 Jan 2023 05:52:10 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: “Person Seen” notification keeps happening, but footage shows no one….

aatienza — Wed, 11 Jan 2023 22:09:11 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie