topic Re: Outdoor camera not in Nest app in Cameras and Doorbells

Outdoor camera not in Nest app

BrianFrank — Tue, 13 Dec 2022 17:11:24 GMT

It sucks that the Outdoor camera doesn't work in the Nest Home App. The Google Home app isn't user-friendly, and switching between apps sucks. I wouldn't have purchased the Nest camera system if I had known this. Please add support for these cameras to the Nest app.

Re: Outdoor camera not in Nest app

Brad — Mon, 19 Dec 2022 18:53:43 GMT

Hi there,

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.

The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best regards,

Brad

Re: Outdoor camera not in Nest app

Brad — Tue, 27 Dec 2022 16:41:33 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Outdoor camera not in Nest app

BrianFrank — Tue, 27 Dec 2022 16:51:22 GMT

Hi Brad, Thanks for following up. There isn't much to say other than I don't personally care for the UI in the Google Home app, especially regarding the cameras section. Simply Nest does a better job. Sorry for the development team, but that's where I'm at.

Re: Outdoor camera not in Nest app

Brad — Tue, 27 Dec 2022 17:47:44 GMT

Hey there,

Sorry to hear you aren't happy with the Google Home app, but we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.

Best regards,
Brad

Re: Outdoor camera not in Nest app

Brad — Wed, 28 Dec 2022 18:20:30 GMT

Hey there,

In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

Best regards,
Brad