topic Re: Nest doorbell not working with new Wi-Fi in Cameras and Doorbells

Nest doorbell not working with new Wi-Fi

Tlcjen — Thu, 15 Dec 2022 00:04:29 GMT

Hi I have a new Wi-Fi setup and now I can’t reconnect my nest products to the new Wi-Fi. Please help

Re: Nest doorbell not working with new Wi-Fi

MplsCustomer — Thu, 15 Dec 2022 00:46:44 GMT

If you change your Wi-Fi router/modem, Google Nest's recommendation is to set the network name (SSID) and password on your new router/modem to the same values used on your old router/modem, because updating Wi-Fi setting is challenging on most Google Nest devices,

If you can't do that, then Google Nest's recommended process is to remove the Google Nest device from the Google Nest app or the Google Home app while you are still on the old Wi-Fi network, then do a factory reset, and then re-install on the new Wi-Fi network. Failure to do the first step can cause significant problems and require assistance from Google Nest Support (and some customers are unable to get it resolved).

https://support.google.com/googlenest/answer/9223711?hl=en

https://support.google.com/googlenest/answer/7170507?hl=en

https://support.google.com/googlenest/answer/9223192?hl=en

Re: Nest doorbell not working with new Wi-Fi

aatienza — Wed, 21 Dec 2022 00:17:49 GMT

Hey there,

Tlcjen, how's it going? Did you manage to get it working? Feel free to let us know if you still need help.

I appreciate the help, MplsCustomer.

Thanks,
Archie

Re: Nest doorbell not working with new Wi-Fi

aatienza — Sat, 24 Dec 2022 00:28:45 GMT

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest doorbell not working with new Wi-Fi

aatienza — Tue, 27 Dec 2022 01:21:27 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Nest doorbell not working with new Wi-Fi

Postbrawler — Tue, 27 Dec 2022 19:41:32 GMT

Hey there, just to get this in context: I pay 5 or so bucks for a monthly Nest aware sub, and then Google’s official recommendation for changing WiFi credentials is „reset to factory defaults, delete all your data and reinstall“!? You gotta be kidding me…

Re: Nest doorbell not working with new Wi-Fi

Jeff — Thu, 05 Jan 2023 23:01:12 GMT

Hey Postbrawler,

I understand that factory resets can be frustrating to deal with, but they do clear up a lot of issues when they are suggested steps to take. I just wanted to follow up on this to see if you gave it a try and to see if you got anything worked out on this at this point.

Thanks,
Jeff

Re: Nest doorbell not working with new Wi-Fi

Jhonleanmel — Mon, 09 Jan 2023 19:52:57 GMT

Hey folks,

Thanks for lending a hand, Jeff.
Postbrawler, chiming in to ensure everything is good here. Let us know if you have additional questions ― we'd love to help.

Thanks,
Mel

Re: Nest doorbell not working with new Wi-Fi

Jhonleanmel — Tue, 10 Jan 2023 19:59:08 GMT

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Thanks,
Mel