topic Re: Live Feed Sucks in Cameras and Doorbells

Live Feed Sucks

KevinBuch — Wed, 21 Dec 2022 22:10:40 GMT

I have nine cameras and at least one of them on a daily basis the live feed does not work. Basically I have uninstall the camera and reinstall it to get it to work. Spent a lot of money on these and not impressed so far and sounds like there is no fix for it so far.

Re: Live Feed Sucks

MplsCustomer — Thu, 22 Dec 2022 01:07:26 GMT

@KevinBuch

It could be your Wi-Fi signal strength at each camera's location, or it could be your Wi-Fi download and upload speeds. Do all nine cameras fail at some point, or just certain ones?

Are any of your cameras the new battery cameras? We have had one of the battery cameras for 15 months, but it's plugged in with the optional power cable and stays "Live" at all time.

Re: Live Feed Sucks

aatienza — Wed, 28 Dec 2022 00:17:41 GMT

Hey folks,

KevinBuch, I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks,

Archie

Re: Live Feed Sucks

KevinBuch — Wed, 28 Dec 2022 01:53:34 GMT

It’s not all cameras at once. It’s usually one or two and sometimes three. Once I remove a Camera and reinstall it it works fine for a while. My WiFi is usually always up around 500mps.

Re: Live Feed Sucks

MplsCustomer — Wed, 28 Dec 2022 02:17:14 GMT

@KevinBuch

It seems odd that removing and reinstalling is even necessary. We've never had to do that with any of our cameras.

Do you have good Wi-Fi signal strength throughout your house? Our Google Nest devices are all within 5-15 feet of a wired Wi-Fi access point except for one camera, and we have a high-gain Wi-Fi directional antenna on one of our access points to ensure a good Wi-Fi signal to that camera.

Re: Live Feed Sucks

KevinBuch — Wed, 28 Dec 2022 12:56:34 GMT

I have a main router, secondary router with another access point so coverage is not an issue what so ever.

Re: Live Feed Sucks

Brad — Wed, 18 Jan 2023 16:42:57 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I am not sure if this has been shared before, or if you are already aware of it, but here is a great article that goes over some great troubleshooting steps that may help you out. Check it out, and let me know if you still need further assistance.

Best regards,
Brad

Re: Live Feed Sucks

Brad — Mon, 23 Jan 2023 18:48:01 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Live Feed Sucks

KevinBuch — Tue, 24 Jan 2023 00:11:23 GMT

There still is no fix on what is going on. Sometimes these cameras have mind of their own!

Re: Live Feed Sucks

Brad — Fri, 27 Jan 2023 18:08:34 GMT

@KevinBuch

Are the same cameras going off constantly? Is it all of them, or just a select few? What type of cameras are they as well? I want to make sure we look into this further for you. Please let me know.

Best regards,

Brad

Re: Live Feed Sucks

Brad — Mon, 30 Jan 2023 19:58:28 GMT

Hi there,

Best regards,

Brad

Re: Live Feed Sucks

KevinBuch — Tue, 31 Jan 2023 00:26:04 GMT

Random cameras, wired 2nd Gen and a couple battery models outside that are plugged in all the time.

Re: Live Feed Sucks

Brad — Tue, 31 Jan 2023 19:44:50 GMT

@KevinBuch

Would you please provide some clarification as to what you're asking about? I am sorry, I am not following what your last response means in regard to this thread.

Best regards,

Brad

Re: Live Feed Sucks

KevinBuch — Tue, 31 Jan 2023 21:48:43 GMT

Are you on the same page as I am? Read your questions to me in the message right above mine! Those are my answers.

Re: Live Feed Sucks

Brad — Wed, 01 Feb 2023 16:51:06 GMT

@KevinBuch

My apologies, on my end, the responses were not showing up right, and I was quite confused. Thank you for clarifying which cameras you have that are experiencing this. It sounds to me that this may be Wi-Fi related. How far away is your router from all of your cameras?

Best regards,

Brad

Re: Live Feed Sucks

janthadeus — Tue, 07 Feb 2023 06:35:26 GMT

Hey there,

Checking in — I just wanted to make sure if you’ve seen Brad’s reply. Let us know if you still need our help.

Thanks for the help, everyone!

Best,

Re: Live Feed Sucks

janthadeus — Wed, 08 Feb 2023 06:41:31 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

Re: Live Feed Sucks

KevinBuch — Wed, 08 Feb 2023 17:08:31 GMT

There probably is no fix for this because I think it is just the cameras themselves. My wifi is good and I have two routers and three access points. One of my cameras again is not showing live feed no matter what I try. I will have to remove it and reinstall it just like a new camera then it will work again.

Re: Live Feed Sucks

MplsCustomer — Wed, 08 Feb 2023 18:23:21 GMT

@KevinBuch

I don't know what the cause is, but if it is just the cameras themselves, why do we not have the issue with any of our older cameras and doorbells or our two newer cameras? I don't know if this makes a difference, but all of our Wi-Fi access points are wired. Or perhaps there are some Wi-Fi settings that cause issues. Or maybe it depends on one's region or country. (We're in Minnesota in the USA.)

Re: Live Feed Sucks

janthadeus — Tue, 14 Feb 2023 03:15:55 GMT

Hey KevinBuch,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let us know if you need further assistance.

Thanks for your continued help, MplsCustomer.

Best,