topic Re: Doorbell in Cameras and Doorbells

Doorbell

GQHicks24 — Thu, 21 Oct 2021 23:15:29 GMT

My doorbell best battery will not connect on google home for me to finish setting it up

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 00:14:21 GMT

Are you on the same wifi network? Is the signal weak? Have you tried rebooting your router ?

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 00:27:26 GMT

It’s saying it cannot connect to assisting devices. I just installed my Hub and Display Monitor without any problem. Idk about the connectivity though

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 00:30:30 GMT

Try a reboot of your router , phone, and the nest hello. It's probably a connection issue that will be resolved with those reboots.

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 00:32:11 GMT

How do I reboot the hello

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 01:17:15 GMT

Locate the reset pin hole on the back of the doorbell

Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
Press and hold for 5 seconds.
Your doorbell will restart, and the status light will be steady, solid white.

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 01:18:06 GMT

I did that and it still won’t connect

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 01:19:03 GMT

And you rebooted your phone and router as well? What kind of phone is it?

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 01:22:17 GMT

I reset my router and my phone I have an iPhone

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 01:28:34 GMT

Is the nest hello plugged in via the usb port ? Do you have any alternative device that can run the Google home app to try?

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 01:32:11 GMT

Yes I have it plugged in with a 12w block ... and what do you mean by alternate device like another phone?

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 01:33:54 GMT

Yes another phone or tablet , its definitely a connection issue and I wanted to see if we could get rid of a variable, I'm also exploring some other avenues for you looking for a workaround, worst case I'll escalate this for you of course.

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 01:35:56 GMT

No I don’t just smart TVs nothing else

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 01:41:18 GMT

Okay I'm gonna ask that you do a full factory reset on the hello doorbell , if this doesn't work I think I'll have to escalate ,

Locate the reset pin hole on the back of the doorbell.

Tip: The reset pin on the Nest Doorbell (battery) is located below the USB port on the back of the doorbell.

Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):

At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.

At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.

Release the button. Your doorbell will restore to its factory settings.

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 01:47:26 GMT

Oh my goodness I didn't ask this yet, is your Bluetooth turned on on your phone? That's how the phone connects to the nest to get setup.

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 01:50:58 GMT

Still nothing 😞

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 01:53:33 GMT

Yes always on

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 01:56:38 GMT

Okay last item ,

On your iOS device’s home screen (iOS 14 or later), tap Settings.

Tap Privacy and then Local Network. You’ll find a list of apps.

Turn on Local Network Access for the app(s) you would like to allow access to your network. This will allow permissions for your device to discover Cast-enabled devices.

Re: Doorbell

GQHicks24 — Fri, 22 Oct 2021 01:59:37 GMT

Google home and nest is enabled

Re: Doorbell

Ashepherdson — Fri, 22 Oct 2021 02:03:00 GMT

Okay I am escalating this for you