topic Re: Nest Doorbell Peeling in Cameras and Doorbells

Nest Doorbell Peeling

mb1234 — Wed, 28 Dec 2022 22:31:56 GMT

Hi there- starting a new thread because all others on this topic appeared locked. I have had my Nest doorbell installed for two years and the front is beginning to peel. I am very disappointed because I recently installed two more of these in our lake cottage. I am now concerned that this same thing will happen to my other devices. This doorbell is in a covered area and protected from extreme weather. Google are you able to do anything to support? I have invested in multiple google products across both homes and hope that I will not regret that decision.

thanks!

Re: Nest Doorbell Peeling

Rudedawg17 — Thu, 29 Dec 2022 01:21:04 GMT

I am having the exact same issue. I have had my doorbell for 2 years and it started to delaminate and peel as well. I have had 2 incidents of the neighbors' kids that got a piece of that plastic stuck in their finger. This is clearly a manufacturing defect but our warranty period has expired and the official response thus far is "oh well, buy a new one." This is showing a pattern of malfunction for a lot of users and isn't as "rare" as representatives have stated.

Here's hoping someone at Nest/Google actually cares for their customers and the health of people using their products.

Re: Nest Doorbell Peeling

aatienza — Thu, 29 Dec 2022 03:48:47 GMT

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

Thanks,

Archie

Re: Nest Doorbell Peeling

Rudedawg17 — Thu, 29 Dec 2022 03:52:47 GMT

Hi Archie,

I've filled out that form.

Re: Nest Doorbell Peeling

Brad — Thu, 29 Dec 2022 16:51:43 GMT

@Rudedawg17

Thank you for filling out the form! A higher tier of support will be reaching out to you, if they haven't already, to assist you. Thank you, Archie, for your help here!

Best regards,

Brad

Re: Nest Doorbell Peeling

mb1234 — Thu, 29 Dec 2022 22:03:06 GMT

Thank you for the prompt help! I just submitted the form.

Re: Nest Doorbell Peeling

aatienza — Thu, 29 Dec 2022 22:34:16 GMT

Hey mb1234,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Archie