topic Re: Missing Google Nest Doorbell Battery Gen2 Wires for physical Doorbell connection in Cameras and Doorbells

Missing Google Nest Doorbell Battery Gen2 Wires for physical Doorbell connection

renoroadtripper — Sat, 31 Dec 2022 02:20:07 GMT

I moved and finally have a physical doorbell that is compatible but cannot find my wires for my Google Nest Doorbell Gen 2 so I can connect them. I just tried calling Google, got a crazy runaround and finally told to bring the device back to Best Buy and tell them it’s broken and get a replacement! I bought this unit July, 2020 so it is warranted, but I’m moving and can’t find the box. Seems ridiculous that you can’t simply order the wire needed (should be very cheap) or a path through Google to squire these somehow. I see other posts on this marked as resolved but I received no resolution from Google Support beyond the above. Seems like a shady process not to mention a huge waste of time and money. Any help locating a set of wires would be great. I don’t want this ending up in a landfill when it works fine and only needs a $2 part.

Re: Missing Google Nest Doorbell Battery Gen2 Wires for physical Doorbell connection

MplsCustomer — Sat, 31 Dec 2022 17:07:25 GMT

@renoroadtripper

Since Google Nest doesn't sell spare parts, you might consider buying some doorbell wire at a hardware store or home improvement retailer and splicing your wires; the only problem is that the minimum quantity is usually 50 feet.

Or you could try Ring's $1.99 "Spare Parts" for its video doorbell:

https://ring.com/products/video-doorbell-wired-spare-parts/

Re: Missing Google Nest Doorbell Battery Gen2 Wires for physical Doorbell connection

aatienza — Tue, 03 Jan 2023 01:33:11 GMT

Hey renoroadtripper,

Oh no! I'm sorry to hear that. Could you give us the case ID from your interaction with our support team so I can take a closer look?

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Missing Google Nest Doorbell Battery Gen2 Wires for physical Doorbell connection

aatienza — Fri, 06 Jan 2023 01:37:48 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Missing Google Nest Doorbell Battery Gen2 Wires for physical Doorbell connection

aatienza — Wed, 11 Jan 2023 00:01:45 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie