topic Re: Nest camera notifications not showing video preview in Cameras and Doorbells

Nest camera notifications not showing video preview

patmat2350 — Fri, 01 Oct 2021 15:12:15 GMT

On Android phone:

I used to receive push notifications for my nest cameras that included a preview of the image in the notification. Then it started getting spotty- sometimes I had a preview, sometimes not. Now all I get is a text without an image.

I've checked all of the notification settings in the app. Restarted the phone. Nothing I do can correct the issue.

Without having the preview, the notification is less useful and really annoying. I don't want to have to open the nest app every time I want to know what's going on.

Cameras: Nest doorbell, Nest Cam Outdoor x2

Subscription: Nest Aware Plus

Re: Nest camera notifications not showing video preview

speedfreek — Sun, 10 Oct 2021 15:22:54 GMT

I'm having the same issue as well on an LG Wing

Re: Nest camera notifications not showing video preview

Brad — Tue, 12 Oct 2021 21:16:29 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest camera notifications not showing video preview

patmat2350 — Tue, 12 Oct 2021 21:24:17 GMT

Still need help, no resolution. Odd thing is that I went from having preview pics or clips in all notifications, to spotty previews (sometimes there, sometimes not) to zero previews.
And how the heck could I troubleshoot this, besides the occasional restart of my phone, which does not seem to be the root of this inscrutable evil.
TIA

Re: Nest camera notifications not showing video preview

speedfreek — Wed, 13 Oct 2021 10:38:55 GMT

Yes I'm still having the same issue

Re: Nest camera notifications not showing video preview

Brad — Fri, 22 Oct 2021 17:49:52 GMT

Hey folks,

Is anyone with this issue, using a Samsung phone? I know that we have had some issues with notifications on the galaxy phones from what I have seen, still working on a fix for that. No ETA to provide, but I hope it is fixed soon. I can only suggest to restart your devices, check your settings to make sure that you have the right settings and notifications turned on. Please let me know if you are still having these issues.

Best Regards,

Brad.

Re: Nest camera notifications not showing video preview

patmat2350 — Fri, 22 Oct 2021 17:58:24 GMT

Yes, STILL having the issue, and yes, it's a Samsung phone. S7 Edge. It's been restarted, but not the Google h/w (wifi points, outdoor cam, Nest doorbell). If they otherwise are working normally, why would a restart affect anyhing?

Patrick

Re: Nest camera notifications not showing video preview

speedfreek — Fri, 22 Oct 2021 18:03:45 GMT

Yes I'm still having the same issues. You didn't do anything to fix the problem

Re: Nest camera notifications not showing video preview

Brad — Wed, 03 Nov 2021 22:21:46 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.