topic Re: Doorbell Cam something went wrong in Cameras and Doorbells

Doorbell Cam something went wrong

Razzi29 — Mon, 02 Jan 2023 14:54:50 GMT

My Google doorbell has been working for a few months now, I changed ISP providers recently and got new WiFi equipment. I kept the same WiFi name and passwords, all same. I managed to add my Google speakers and light bulbs, no issues.. I was surprised that the devices didn’t add automatically. But my Google Cameras and my Doorbell, are not able to add. I factory reset the doorbell, and goes through the process, then towards the end of adding it I get the same vague error message “something went wrong, exit setup”

Re: Doorbell Cam something went wrong

MplsCustomer — Mon, 02 Jan 2023 15:09:48 GMT

@Razzi29

If you kept the same Wi-Fi network (SSID) name and password, I'm not sure why you had to re-add any of your Google Nest devices. When we got a new modem/router a year ago, we kept the same SSID and password, and didn't have to update any Google Nest settings.

Are you still connecting to the exact same Google Nest "home/structure" you were using prior to updating your Wi-Fi?

Re: Doorbell Cam something went wrong

RebeccaP — Tue, 03 Jan 2023 01:13:51 GMT

Same thing happened to me with my nest doorbell when my wifi was replaced (same ID and password). I had to reset it and set it up as if it was a brand new device and had to fiddle around with removing and readding my wifi before it worked.

Re: Doorbell Cam something went wrong

Brad — Fri, 06 Jan 2023 17:53:49 GMT

Hi there,

Just checking in to see how the conversation is going. Thanks for your help and the workaround you have provided, MplsCustomer.

Please let us know if you have any further questions or concerns.

Best regards,

Brad

Re: Doorbell Cam something went wrong

Brad — Mon, 09 Jan 2023 18:39:55 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Doorbell Cam something went wrong

Brad — Wed, 11 Jan 2023 16:31:11 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad