topic Re: Camera lens broken in Cameras and Doorbells

Camera lens broken

crossover — Thu, 29 Dec 2022 14:01:36 GMT

Hello,

I have been using the camera without issue since I bought it in May of this year. The other day, I put it back after charging as I normally do, but a few hours later I had a delivery. When I opened the door the doorbell was in the courier's hand, and the lens is smashed making the doorbell unusable. Considering it's still within the 1 year warrant, what options do I have?

Re: Camera lens broken

Brad — Thu, 29 Dec 2022 16:26:44 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Camera lens broken

crossover — Thu, 29 Dec 2022 16:56:44 GMT

Thanks, I filled it out now. How long do you think it should take to get a reply?

Re: Camera lens broken

Brad — Thu, 29 Dec 2022 17:35:03 GMT

@crossover

Thank you for filling out the form! It was received, so you should be hearing from a higher tier of support soon. Thank you for your patience. They will assist you moving forward once you hear from them.

Best regards,

Brad

Re: Camera lens broken

Jhonleanmel — Mon, 02 Jan 2023 19:53:02 GMT

Hey folks,

Thanks for the help, Brad.
crossover, keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Mel

Re: Camera lens broken

crossover — Mon, 02 Jan 2023 22:56:47 GMT

Just got a reply asking for the S/N so some progress at least.

Re: Camera lens broken

Jhonleanmel — Tue, 03 Jan 2023 18:00:21 GMT

Hi crossover,

That is great! I suggest continuing the conversation there so our senior support team can provide one-on-one help. Let us know if you have other questions or concerns as this thread will be closed after 24 hours.

Best,

Mel