topic Re: Lost Connection Nest camera in Cameras and Doorbells

Lost Connection Nest camera

BCKL — Sat, 24 Dec 2022 06:46:34 GMT

I recharged the camera and lost connection! The other 2 camera shows in the app, the back door does not show up. Any ideas

Re: Lost Connection Nest camera

janthadeus — Sun, 01 Jan 2023 02:42:54 GMT

Hi BCKL,

Thanks for reaching out. I’m sorry to hear that and for the delayed response here. No worries, we’ll sort this out — a few questions: what’s the status light of your camera? When did the issue start? How far is the camera from the router? Do you have more than one home structure in your account? Also, were there any changes to your Wi-Fi network?

Looking forward to your response.

Thanks,

Re: Lost Connection Nest camera

janthadeus — Wed, 04 Jan 2023 05:39:14 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Lost Connection Nest camera

Brad — Thu, 05 Jan 2023 19:52:55 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad