topic Re: Google home messing with phone audio in Cameras and Doorbells

Google home messing with phone audio

MetallicaTodd33 — Mon, 02 Jan 2023 22:57:37 GMT

Is anybody else having issues with Google home? I got a new gen 2 wired nest doorbell. Ever since I downloaded home, it has been messing with my phones audio. It glitches the audio of any video I watch. When I go to lower the volume it keeps going up and down by itself. Please help.

Re: Google home messing with phone audio

DarkFairy88 — Wed, 04 Jan 2023 22:07:29 GMT

Been having the same exact issue with no idea how to fix it. Along with the sound messing up, it also messes my phones microphone. No idea what to do.

Re: Google home messing with phone audio

MetallicaTodd33 — Wed, 04 Jan 2023 22:22:24 GMT

I figured mine out. Do you have a smart watch. As soon as I take my watch off Bluetooth it fixes everything. Maybe this will work for you.

Re: Google home messing with phone audio

Sisterkake — Mon, 09 Jan 2023 15:20:43 GMT

I am having the same issue, either I have to restart my phone or clear the cache in the Google Home app and clear memory on my Samsung 21 Ultra. If I'm in my truck and check my battery operated doorbell I show a call on my truck display that I cannot disconnect from. I cannot use my voice to text, nor can I watch any videos because the audio is messed up. I turned off my bluetooth and then turned it back on and everything seems to be back to normal. Hope the fix the problem in the next update!

Re: Google home messing with phone audio

Brad — Mon, 09 Jan 2023 16:35:21 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

Re: Google home messing with phone audio

Sisterkake — Mon, 09 Jan 2023 16:45:39 GMT

We should not have to restart our devices after checking our doorbells, every single time. Nor should we have to clear cache, clear phone memory, and/or turn off bluetooth to reset the doorbell audio problem.

Re: Google home messing with phone audio

Brad — Mon, 09 Jan 2023 16:53:48 GMT

@Sisterkake

Restarting your device is not the same as a factory reset, but it is definitely the first suggested action if your device isn't working as it should be.

Best regards,

Brad

Re: Google home messing with phone audio

Sisterkake — Mon, 09 Jan 2023 17:01:11 GMT

I do know the difference between restart and factory reset thank you. I have to restart my phone after I check my doorbell, every single time. So if I check my doorbell three or four times a day I have to restart my phone every single time because there is something wrong with the app. The microphone or something stays open on the home app not allowing my audio to function properly on my phone

Re: Google home messing with phone audio

Brad — Mon, 09 Jan 2023 17:07:07 GMT

@Sisterkake

You shouldn't need to restart it that often, but if you're experiencing multiple concerns, then I would ask for you to please fill out this form, and a higher tier of support will reach out to you once it has been filled out and submitted.

Best regards,

Brad

Re: Google home messing with phone audio

EmersonB — Fri, 13 Jan 2023 15:59:58 GMT

Hi everyone,

@Sisterkake we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, Brad.

Thanks,
Emerson