topic Re: 2nd Gen Doorbell chime adapter not working in Cameras and Doorbells

2nd Gen Doorbell chime adapter not working

nw1031 — Sat, 31 Dec 2022 00:41:57 GMT

I have a mechanical chime which works well with the 2nd gen google doorbell. When the chime attachment is install it will not work no matter what options I change on the app. Any thoughts? Just not use the chime attachment?

Re: 2nd Gen Doorbell chime adapter not working

MplsCustomer — Sat, 31 Dec 2022 00:59:55 GMT

@nw1031

A number of customers in this forum have reported defective "chime pucks" with the 2nd Gen Google Nest Doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/What-does-the-nest-doorbell-2md-gen-puck-do/m-p/262051

Re: 2nd Gen Doorbell chime adapter not working

Brad — Wed, 04 Jan 2023 18:13:45 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Thank you for sharing, MplsCustomer.

I would love for you to please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: 2nd Gen Doorbell chime adapter not working

nw1031 — Wed, 04 Jan 2023 20:35:18 GMT

Talked with google support, it’s the chime puck that’s bad. Unfortunately they don’t have any more to send out under warranty. Luckily I’m still within my return period so I returned and replaced with a new one which works just fine. Moral of the story is bad chime pucks and lots of them.

Re: 2nd Gen Doorbell chime adapter not working

RetiredInFL — Wed, 04 Jan 2023 22:24:46 GMT

You're not alone by a longshot. Here's my post: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Mechanical-Doorbell-Puck-Problem-for-Gen-2-Nest-Wired-Doorbell/m-p/328512/emcs_t/S2h8ZW1haWx8bWVudGlvbl9zdWJzY3JpcHRpb258TENJN0sxSFlLNDVRRkl8MzI4NTEyfEFUX01FTlRJT05TfGhL#M58137

And here:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/2nd-Gen-Doorbell-chime-adapter-not-working/m-p/328427

Definately a puckin' problem. They are sending me a new one but I'm betting it will do the same unless they send the older 4-wire version.

EDIT: They suggested "I consult with a pro installer" not knowing "I are one" if (retired) electrical engineer counts. 😀

Re: 2nd Gen Doorbell chime adapter not working

RetiredInFL — Wed, 04 Jan 2023 22:58:56 GMT

@nw1031 wrote:
Talked with google support, it’s the chime puck that’s bad. Unfortunately they don’t have any more to send out under warranty.

Interesting comment, and obviously not true FROM THEM. I called with this same problem yesterday and one is being, actually has already been, shipped. Just got an email with Fedex tracking. How could they possibly not have them to send out, especially under warranty. WORSE CASE they just need to open a box in their warehouse. Sometimes these companies just amaze me. I have an even better one about Amazon but it doesn't belong here.

It's good you could return yours.

Re: 2nd Gen Doorbell chime adapter not working

nw1031 — Thu, 05 Jan 2023 00:04:44 GMT

Maybe they just didn’t want to send me one since I was within a return period (3rd party purchase)? Save the inventory for warranty claims?

Re: 2nd Gen Doorbell chime adapter not working

Brad — Thu, 05 Jan 2023 16:58:48 GMT

Hi folks,

Thank you for sharing your experience, and I am glad that support is helping out in regard to your inquiries. Please continue to work with them, and you'll be taken care of.

Best regards,

Brad

Re: 2nd Gen Doorbell chime adapter not working

Jhonleanmel — Mon, 09 Jan 2023 19:39:08 GMT

Hi there,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: 2nd Gen Doorbell chime adapter not working

Jhonleanmel — Tue, 10 Jan 2023 19:53:39 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel