topic Re: camera attached to my old account in Cameras and Doorbells

camera attached to my old account

beholtbas — Wed, 22 Dec 2021 12:46:28 GMT

Hi, I can not attach my old camera to my new account. Old account is gone somehow during transfer from yahoo to google last year so can not remove my camera anymore.

The transfer did not work out so I stopped as frustration ran up very high. Now I try to make a new account and fix it. One camera will connect but the other one not.

I need to contect the previous owner but I am the owner.

how can I fix this? I can not remove the camera from the old account I can not get in anymore.

Can not send it back to anyone and I would be rather really stupid if I would need to buy a new one

Re: camera attached to my old account

Dansquestions — Thu, 23 Dec 2021 15:08:35 GMT

Google does not allow you to use a device that is connected to another account. There is no way to have it removed except by logging into the old account. The device is locked to the account and is essentially worthless, similar to a phone that is locked. I believe this to be unfair and frustrating. You should submit a ticket and see if they are willing to help you. My experience with customer service was very poor. I hope you have a better experience.

Re: camera attached to my old account

chipshot1 — Tue, 03 Jan 2023 19:04:52 GMT

True…..my camera is registered to my old account with an email from my old job….Can’t add it to new account….Will start purchasing “Ring” products unless I hear from “Nest” very soon at #

Re: camera attached to my old account

EmersonB — Thu, 05 Jan 2023 16:14:04 GMT

Hello chipshot1,

Thanks for reaching out. I'm sorry to hear about your trouble adding your Nest Camera to your new email. If your Nest Camera were last connected to the same Wi-Fi network where you try to pair them to, you need to change your Wi-Fi network's Service Set Identifier (SSID) before you start to pair them again. Otherwise, if you plug your Nest Camera back in without changing your Wi-Fi network details, your Nest Camera reconnects to the server and blocks the bluetooth pairing process. when this happens, follow these steps:

Unplug the camera(s).
Wait at least 48 hours (2 days).
Before the pairing process, change your Wi-Fi network SSID.
Plug your Nest Camera back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
Once they're paired, change the Wi-Fi network SSID back to the original SSID.
Use the Nest app to update your Nest Camera's Wi-Fi settings to reflect the original SSID.

Keep us posted.

Best,
Emerson

Re: camera attached to my old account

EmersonB — Wed, 11 Jan 2023 14:37:21 GMT

Hi chipshot1,

How's it going with your Nest Camera? Were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.

Thanks,
Emerson

Re: camera attached to my old account

EmersonB — Fri, 13 Jan 2023 15:23:43 GMT

Hey chipshot1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson