topic Re: Nest Doorbell Battery, notification on Nest Hub not on first press in Cameras and Doorbells

Nest Doorbell Battery, notification on Nest Hub not on first press

PrebenGH — Thu, 10 Nov 2022 11:19:42 GMT

The Google Nest Doorbell (battery) has worked fine for the last 6 months (since I bought it) giving notification on my Nest Hubs. But suddenly the notifications stopped on the hubs but works just fine on my Apple Watch and iPhone.

I have checked the setup and it seems to be ok. Lastly I have reset the doorbell. Now when I press the doorbell I get notification on my watch and phone but not on the hubs. If I press the doorbell a second time a few seconds later the notification comes up on the hubs. I am not sure that a person would press more than once, certainly the postman doesn’t.
I can’t figure out why this happens and why it doesn’t work the first time.
Any suggestions?

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

Tirinoarim — Thu, 10 Nov 2022 11:24:41 GMT

I've 2 hubs, 3 minis & 2 doorbells and have exactly the same problem. On first press, notifications come through on both mine and my wifes (android) phones but none of the hubs or minis respond.
Second press, all devices respond as expected.

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

MplsCustomer — Thu, 10 Nov 2022 16:48:35 GMT

We have the Nest Hello doorbells, but I've seen other recent posts where customers are reporting they are not getting "Visitor announcements" from the new battery doorbell on their Nest Hubs.

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

Tirinoarim — Thu, 10 Nov 2022 17:00:11 GMT

Different issue I think. Those posts seem to be general connectivity issues, where visitor announcements dont work at all.
This is a specific issue where announcements do work, EXCEPT on the first press for hubs/minis.

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

MplsCustomer — Thu, 10 Nov 2022 17:04:34 GMT

@Tirinoarim

I noticed the distinction. Perhaps they're related. Maybe it's related to the fact that the battery doorbell is normally in an "Idle" state, and perhaps after the first doorbell press, the doorbell is then "Live" and is then able to send a "Visitor announcement". None of the other posts have reported what happens on subsequent doorbell presses.

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

PrebenGH — Thu, 10 Nov 2022 17:21:58 GMT

It has however until recently worked flawlessly.

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

Tirinoarim — Thu, 10 Nov 2022 17:23:50 GMT

@MplsCustomer I thought that too. However, it's awake enough to send visitor announcements to phones. This seems to be a hub/mini specific issue.

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

MplsCustomer — Fri, 11 Nov 2022 18:41:58 GMT

Here is a similar post, where the customer reports they only get one in 20 "Visitor announcements" from the battery doorbell:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Hub-Display-doesn-t-ring-when-Nest-Doorbell-Wireless/td-p/282015

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

dwmccorm — Fri, 11 Nov 2022 18:43:22 GMT

I'm seeing similar behavior, my phone will get the rings, but none of the Google Minis or Nest Hubs will get them.

Geez, this thing is soo unreliable. I also had troubles a year or so ago with "Camera Feed Not Available" Error" as well.

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

PeterTrier — Mon, 14 Nov 2022 13:55:49 GMT

I have the same experience. First press will go to my android phone and to my wife’s android phone, but not to 1 hub and 1 mini. Next press will go to all devices. For some hours after that first press will go to all devices, but after some hours the problem is back.

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

Brad — Tue, 15 Nov 2022 19:28:09 GMT

Hi there,

Thanks for your help, MplsCustomer!

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards,

Brad

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

dwmccorm — Tue, 15 Nov 2022 19:37:46 GMT

Dear Brad the Bot,

My related issue is still not resolved.

Dave

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

Brad — Tue, 15 Nov 2022 19:57:37 GMT

@dwmccorm

Definitely not a bot, but I would be happy to look into this further for you if MplsCustomer hasn't answered your questions or concerns. I would suggest checking your settings to see if you have notifications enabled on both the app and your phone or device. Restart both your phone and device, make sure your connection is strong, and try turning off the settings and back on if you have had notifications enabled. If you have done all of that already, let me know, and we can look further into it.

Best regards,

Brad

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

MplsCustomer — Tue, 15 Nov 2022 20:08:36 GMT

@Brad

Several customers on several threads in this forum have now reported that, while they can get doorbell press notifications from their battery doorbell on their phones, getting "Visitor announcements" on their Nest Hubs, Nest Minis, and Nest speakers does not work, or works only on subsequent doorbell presses, or works only once out of 20 times. Is Google Nest investigating this issue?

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

dwmccorm — Tue, 15 Nov 2022 20:11:01 GMT

My issue is similar to this one, which I posted on this thread.

Dave

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

dwmccorm — Tue, 15 Nov 2022 20:15:28 GMT

I'm not sure if they are looking into this at all.

I opened a support ticket on Thursday for this and was told I would receive an update within 24-48 hours... Still no response on my support ticket.

Dave

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

Brad — Tue, 15 Nov 2022 22:10:05 GMT

Hi there,

I just wanted to pop in and say that we are looking into this issue further. I ask that you please fill out this support form, and support will be reaching out to you regarding this inquiry. Please feel free to share any feedback, or troubleshooting that you have tried. Even if it didn't work, please share it if you can. Thank you for your patience.

Best regards,

Brad

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

dwmccorm — Tue, 15 Nov 2022 22:23:15 GMT

Hello Brad,

If you read my post (not reading it is just adding more evidence that you are a bot), you would have read that I already logged a ticket. Why would I need to log a second ticket?

Dave

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

Brad — Tue, 15 Nov 2022 23:05:17 GMT

@dwmccorm

May I please get your case ID? I would like to look into it further.

Best regards,

Brad

Re: Nest Doorbell Battery, notification on Nest Hub not on first press

dwmccorm — Wed, 16 Nov 2022 01:56:05 GMT

@Brad - The case id is: 4-4034000033161.